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What is StayReplied?

StayReplied provides a web-based shared inbox tailored for organizations handling customer inquiries through website chat. Its searchable workspace allows for the organization of conversations by team members, who can assign chats, add private notes, and convert discussions into tickets that include an owner, priority level, and due dates. The platform also features optional AI-generated responses that are based on approved and versioned knowledge, as well as pricing records, ensuring transparency by referencing source versions and allowing a smooth handoff to human agents when needed. Teams can set up daily and monthly budgets for AI interactions; however, these AI functionalities are currently in private beta and require the business's unique Anthropic key. Beyond this, the service offers a sales pipeline, quoting tools, contact history, saved views, and a chat widget for websites, catering primarily to restaurants, clinics, retail shops, online stores, and service-oriented enterprises. The application supports both English and Arabic languages, accommodating right-to-left text formatting. While the website chat feature is operational, the integration of additional platforms, including WhatsApp, Instagram, Messenger, email, and SMS, is expected soon. This multi-channel strategy is designed to improve communication and streamline customer support across a diverse range of business sectors, ultimately enhancing user experience and efficiency. Furthermore, StayReplied aims to evolve its capabilities to meet the changing needs of businesses as they grow and adapt in today's digital landscape.

What is Chatwik?

Chatwik is an all-encompassing platform designed for managing customer communication and support, integrating various interactions into one unified workspace. This tool empowers teams to manage live chat, WhatsApp, Facebook Messenger, Instagram, Email, Telegram, LINE, and SMS all from a shared inbox. It boasts features such as assigning conversations, adding internal notes, utilizing pre-saved responses, maintaining detailed customer profiles, and includes CRM functionalities, browser session monitoring, AI-based response suggestions, conversation summaries, translation options, and message enhancements. Furthermore, Chatwik provides a Help Center for self-service support, automation rules, analytics, insights, customer satisfaction tracking, response time monitoring, and customizable chat widgets for websites. By promoting collaboration between support, sales, and marketing teams, it allows for faster responses while ensuring a thorough understanding of customer interactions across various channels. Consequently, this platform plays a crucial role in significantly improving the overall customer experience for businesses. With its diverse range of tools and capabilities, Chatwik stands out as an essential asset for any organization looking to optimize customer engagement.

Media

Media

No images available

Integrations Supported

Anthropic

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

AED 70/month
Plans start at AED 70/month, plus 5% UAE VAT. A displayed promotion reduces the price to AED 49/month for the first three monthly invoices with code YEAREND30, through December 31, 2026. A 14-day free trial is offered with no card required.
Free Trial Offered?

Pricing Information

$9.99
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BytesGlue

Date Founded

2024

Company Location

United Arab Emirates

Company Website

stayreplied.com

Company Facts

Organization Name

Chatwik

Date Founded

2026

Company Location

United States

Company Website

www.chatwik.com

Categories and Features

Live Chat

Not specified

Categories and Features

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