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What is StayReplied?

StayReplied provides a web-based shared inbox tailored for organizations handling customer inquiries through website chat. Its searchable workspace allows for the organization of conversations by team members, who can assign chats, add private notes, and convert discussions into tickets that include an owner, priority level, and due dates. The platform also features optional AI-generated responses that are based on approved and versioned knowledge, as well as pricing records, ensuring transparency by referencing source versions and allowing a smooth handoff to human agents when needed. Teams can set up daily and monthly budgets for AI interactions; however, these AI functionalities are currently in private beta and require the business's unique Anthropic key. Beyond this, the service offers a sales pipeline, quoting tools, contact history, saved views, and a chat widget for websites, catering primarily to restaurants, clinics, retail shops, online stores, and service-oriented enterprises. The application supports both English and Arabic languages, accommodating right-to-left text formatting. While the website chat feature is operational, the integration of additional platforms, including WhatsApp, Instagram, Messenger, email, and SMS, is expected soon. This multi-channel strategy is designed to improve communication and streamline customer support across a diverse range of business sectors, ultimately enhancing user experience and efficiency. Furthermore, StayReplied aims to evolve its capabilities to meet the changing needs of businesses as they grow and adapt in today's digital landscape.

What is KIRA.id?

KIRA.id is an innovative, AI-powered customer service platform specifically designed for businesses operating in Indonesia, adeptly handling customer queries through various chat interfaces. It integrates messages from WhatsApp, Instagram, Facebook Messenger, and website chat into one unified inbox, leveraging official APIs from Meta's platforms to ensure smooth operation. The AI can be tailored to incorporate information from multiple sources, including website content, FAQs, PDF files, Office documents, Google Docs, and Google Sheets, allowing it to provide informed responses based on these materials. In instances where it encounters inquiries beyond its capabilities or when customers seek further assistance, the AI efficiently transitions the conversation to human agents, enabling teams to review the reasons for such transfers, receive swift alerts, and participate in live discussions. Additionally, customers can conveniently arrange appointments through the chat feature, with the option for synchronization with Google Calendar. KIRA.id enhances usability by offering website chat widgets, shareable links, and QR codes, increasing accessibility for users. Businesses are invited to test the AI with their proprietary content prior to making any financial commitments, and the subscription pricing is designed to charge monthly according to the number of AI responses provided to customers, thus eliminating the need for per-seat fees. This adaptable pricing strategy empowers businesses to expand their customer service capabilities without incurring fixed expenses, making it an appealing choice for those looking to optimize their support systems. Overall, KIRA.id stands out as a comprehensive solution that balances advanced technology with user-friendly features.

Media

Media

Integrations Supported

Anthropic

Integrations Supported

Facebook Messenger
Google Calendar
Google Docs
Google Sheets
Instagram
WhatsApp

API Availability

Has API

API Availability

Pricing Information

AED 70/month
Plans start at AED 70/month, plus 5% UAE VAT. A displayed promotion reduces the price to AED 49/month for the first three monthly invoices with code YEAREND30, through December 31, 2026. A 14-day free trial is offered with no card required.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

BytesGlue

Date Founded

2024

Company Location

United Arab Emirates

Company Website

stayreplied.com

Company Facts

Organization Name

KIRA.id

Date Founded

2026

Company Location

Indonesia

Company Website

kira.id

Categories and Features

Live Chat

Not specified

Categories and Features

AI Customer Service

Not specified

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