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What is StayReplied?

StayReplied provides a web-based shared inbox tailored for organizations handling customer inquiries through website chat. Its searchable workspace allows for the organization of conversations by team members, who can assign chats, add private notes, and convert discussions into tickets that include an owner, priority level, and due dates. The platform also features optional AI-generated responses that are based on approved and versioned knowledge, as well as pricing records, ensuring transparency by referencing source versions and allowing a smooth handoff to human agents when needed. Teams can set up daily and monthly budgets for AI interactions; however, these AI functionalities are currently in private beta and require the business's unique Anthropic key. Beyond this, the service offers a sales pipeline, quoting tools, contact history, saved views, and a chat widget for websites, catering primarily to restaurants, clinics, retail shops, online stores, and service-oriented enterprises. The application supports both English and Arabic languages, accommodating right-to-left text formatting. While the website chat feature is operational, the integration of additional platforms, including WhatsApp, Instagram, Messenger, email, and SMS, is expected soon. This multi-channel strategy is designed to improve communication and streamline customer support across a diverse range of business sectors, ultimately enhancing user experience and efficiency. Furthermore, StayReplied aims to evolve its capabilities to meet the changing needs of businesses as they grow and adapt in today's digital landscape.

What is Radman?

Radman is a digital solution developed by Alpha Online that provides live chat and customer support services. This platform enables businesses to seamlessly integrate a chat widget into their websites, streamlining how they manage customer interactions through a shared agent workspace. Teams can take advantage of features like pre-saved responses, internal notes, the capability to transfer chats, insights into visitor information, and detailed reporting functionalities. Moreover, users have the option to connect with Telegram and access conversation translation services, with available features varying according to the selected plan and configuration. The workspace is designed to support multiple websites, incorporates agent routing, allows for conversation assessments, and offers real-time monitoring capabilities. Tailored specifically for support and sales teams, Radman equips them with the necessary tools to efficiently handle inquiries from their websites and provide well-coordinated responses to customer demands. As a result, this platform significantly boosts communication effectiveness and enhances customer satisfaction, making it an invaluable asset for businesses focused on elevating their online interaction strategies. Furthermore, Radman's comprehensive approach to customer support ensures that teams are well-prepared to meet the evolving needs of their clientele.

Media

Media

Integrations Supported

Anthropic

Integrations Supported

OpenAI
Telegram

API Availability

Has API

API Availability

Pricing Information

AED 70/month
Plans start at AED 70/month, plus 5% UAE VAT. A displayed promotion reduces the price to AED 49/month for the first three monthly invoices with code YEAREND30, through December 31, 2026. A 14-day free trial is offered with no card required.
Free Trial Offered?

Pricing Information

A 14-day free trial is available. Conversation translation requires a customer-provided OpenAI API key; separate OpenAI usage charges may apply.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

BytesGlue

Date Founded

2024

Company Location

United Arab Emirates

Company Website

stayreplied.com

Company Facts

Organization Name

Alpha Online

Company Website

radman.chat

Categories and Features

Live Chat

Not specified

Categories and Features

Live Chat

Not specified

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