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What is StayReplied?

StayReplied provides a web-based shared inbox tailored for organizations handling customer inquiries through website chat. Its searchable workspace allows for the organization of conversations by team members, who can assign chats, add private notes, and convert discussions into tickets that include an owner, priority level, and due dates. The platform also features optional AI-generated responses that are based on approved and versioned knowledge, as well as pricing records, ensuring transparency by referencing source versions and allowing a smooth handoff to human agents when needed. Teams can set up daily and monthly budgets for AI interactions; however, these AI functionalities are currently in private beta and require the business's unique Anthropic key. Beyond this, the service offers a sales pipeline, quoting tools, contact history, saved views, and a chat widget for websites, catering primarily to restaurants, clinics, retail shops, online stores, and service-oriented enterprises. The application supports both English and Arabic languages, accommodating right-to-left text formatting. While the website chat feature is operational, the integration of additional platforms, including WhatsApp, Instagram, Messenger, email, and SMS, is expected soon. This multi-channel strategy is designed to improve communication and streamline customer support across a diverse range of business sectors, ultimately enhancing user experience and efficiency. Furthermore, StayReplied aims to evolve its capabilities to meet the changing needs of businesses as they grow and adapt in today's digital landscape.

What is RolChat?

RolChat is an all-encompassing online customer support platform that seamlessly combines live chat, email, various messaging services, and ticket management into a singular team inbox. By providing support agents with access to customer profiles, historical interactions, and order information all in one location, it enhances their ability to address incoming inquiries effectively. The platform also boasts CRM features for proficiently managing contacts and leads, along with a knowledge base to assist website visitors. Moreover, it includes user behavior tracking tools, automation functionalities, and detailed analytical reports that highlight response times and team efficiency. Optional AI-powered features aid in generating replies, summarizing conversations, translating messages, and discerning customer intent through integrated provider accounts and API keys from clients. RolChat’s user-friendly interface accommodates multiple languages and provides both a chat widget and mobile and desktop applications. Its subscription plans cater to individual companies and encompass an array of support channels, customer management systems, and collaborative tools for teams, making it particularly suited for small to mid-sized support teams in the ecommerce and SaaS industries. This flexibility ensures that RolChat is capable of addressing the varied requirements of its users while promoting effective communication and support administration. Additionally, the platform is designed to adapt and evolve, ensuring continued relevance in an ever-changing digital landscape.

Media

Media

No images available

Integrations Supported

Anthropic

Integrations Supported

Anthropic
DeepSeek
Facebook Messenger
Gemini
HubSpot CRM
Instagram
LINE
MiniMax
OpenAI
Qwen
Salesforce
Segment
Telegram
Viber
WhatsApp
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

AED 70/month
Plans start at AED 70/month, plus 5% UAE VAT. A displayed promotion reduces the price to AED 49/month for the first three monthly invoices with code YEAREND30, through December 31, 2026. A 14-day free trial is offered with no card required.
Free Trial Offered?

Pricing Information

$19/company/month
Lite is $19 per company per month for up to 3 agents and 1 site, or $190 per year. There is no permanent free plan, and paid plans include a 30-day free trial.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
Windows
Mac
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

BytesGlue

Date Founded

2024

Company Location

United Arab Emirates

Company Website

stayreplied.com

Company Facts

Organization Name

Shifton Inc

Date Founded

2019

Company Location

United States

Company Website

rolchat.com

Categories and Features

Live Chat

Not specified

Categories and Features

Live Chat

Not specified

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