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What is Steam-connect?

Steam-connect is an all-encompassing software platform designed to streamline the management of customer interactions. By bringing together all communication channels into one unified interface, your team can focus solely on their primary strengths: connecting with customers! If you're curious about how we implement our system, we would be happy to provide more information. With Steam-connect, you can effortlessly manage both incoming and outgoing customer communications in a fully integrated manner, ensuring a smooth experience for both your team and your clients. The platform is highly customizable, allowing you to tailor it to your specific requirements without needing specialized technical expertise, as our dedicated support team is always on hand to help. Furthermore, Steam-connect provides essential insights into your customer service department’s workload, tracking employee performance and evaluating the success of various campaigns, which aids in refining your strategies effectively. In addition to these benefits, Steam-connect fosters a culture of continuous improvement, enabling businesses to refine their customer engagement practices and boost operational efficiency consistently. Ultimately, Steam-connect is a powerful tool that empowers organizations to elevate their interactions with customers while optimizing their overall performance.

What is EVS7?

Cost-effective options for both outbound and inbound cloud calling are now on the market, crafted to enhance the capabilities of sales teams and call centers with a powerful power dialer and an intuitive telephone answering service, all while providing accessible human support. Take control of your inbound call center with a holistic software solution that allows for flexibility in receiving, transferring, and managing calls from virtually anywhere. Agents can effortlessly log in from any location and start handling calls with just a computer, a USB headset, and a reliable internet connection. At the same time, managers have the ability to monitor performance, adjust settings, and generate detailed reports with ease. Timely call management is crucial, and with Octopus, agents will have essential information readily available on their screens to improve their call-handling capabilities. Depending on the size of your business, agents might manage hundreds or even thousands of calls monthly, ensuring that your communication requirements are met both effectively and professionally. This approach not only simplifies operations but also enhances overall productivity and customer satisfaction. Furthermore, the integration of advanced analytics allows businesses to continuously refine their calling strategies, ensuring they remain competitive in an ever-evolving market.

Media

Media

Integrations Supported

ONEsite
Rambox
Wufoo
Zapier

Integrations Supported

ONEsite
Rambox
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per user per month
Free Trial Offered?
Free Version

Pricing Information

$89.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Codelogic

Date Founded

2007

Company Location

Netherlands

Company Website

www.callcenter-software.com/en/

Company Facts

Organization Name

Electronic Voice Services

Company Location

United States

Company Website

www.evs7.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

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