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What is StillFiring?

Ineffective ad tracking can be particularly detrimental since it often goes undetected, leading to a lack of apparent issues. Orders keep coming in, the checkout process operates without a hitch, and the storefront looks perfectly fine; yet, the first sign of a problem usually surfaces as an inaccurate number in Google Ads or Meta, often discovered weeks later once the budget has been fully spent. StillFiring performs an analysis of your public Shopify storefront from the perspective of a customer, pinpointing every active tracking pixel and the customer data each one is designed to collect, flagging any that appear faulty, redundant, or insecure. This complimentary audit does not require any account creation and can be conducted as often as you prefer. For those seeking more thorough monitoring, the paid service provides hourly evaluations of your store, delivering email alerts only when changes occur—ensuring you won't receive unnecessary notifications otherwise. This option allows you to stay updated while enjoying peace of mind, priced at just $29 per month for one store, which includes a 14-day free trial and is conveniently charged through Shopify as part of your standard store invoice. Furthermore, adopting this proactive method can significantly improve your advertising performance over time, ensuring you get the most out of your marketing efforts.

What is Reponse?

Reponse is an all-encompassing customer experience platform tailored for Shopify merchants, integrating smoothly into the Shopify admin dashboard. It features a permanently free base plan that allows unlimited user access, offering a shared inbox for real-time chat, ticket management with task assignments, service level agreements (SLAs), pre-written replies, and tools for gathering and moderating product reviews. Moreover, it showcases contacts and segments directly on the customer page within Shopify, supports loyalty programs and referrals, and supplies valuable analytics. When a shop is ready to elevate its customer service, the All-in plan introduces AI agents that automatically assess store details, including policies, shipping information, and product catalogs, to aid shoppers, optimize ticket management, draft replies, moderate reviews, and spot at-risk customers. The All-in plan accommodates up to 10,000 AI interactions every month, and Reponse is available in both English and French, which can be installed via the Shopify App Store. This bilingual feature empowers Shopify sellers to effectively serve a diverse clientele, making it an invaluable tool for those looking to enhance their customer engagement and satisfaction. With its range of capabilities, Reponse stands out as a vital asset for any Shopify store aiming to improve its customer experience.

Media

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Media

No images available

Integrations Supported

Shopify

Integrations Supported

Shopify

API Availability

Has API

API Availability

Has API

Pricing Information

$29/month/store
Free Version
Free Trial Offered?

Pricing Information

$299/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

StillFiring

Date Founded

2026

Company Website

stillfiring.com

Company Facts

Organization Name

Reponse

Company Location

France

Company Website

reponse.ai

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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