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Ratings and Reviews 0 Ratings
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What is Stonly?
Treat your customers as if they are close acquaintances by offering them genuine support. Craft interactive guides that cater to their specific needs, helping them with activation, troubleshooting, and achieving their goals. Stonly streamlines the creation, distribution, and retrieval of knowledge, equipping your team with the essential tools and solutions necessary for success. By utilizing Stonly, you can deliver immediate, customized support right when your customers need it most. The platform boasts a comprehensive suite of onboarding and adoption features that integrate detailed user analytics with real-time behavior, directing users along personalized pathways to reach their objectives. These interactive tutorials are tailored to each customer's distinct preferences, thereby enhancing their entire experience. Our adaptable widget allows customers to obtain individualized assistance at their convenience, regardless of where they are. Stonly can be effortlessly incorporated into your current customer support, data management, and knowledge-sharing systems to amplify its effectiveness. This smooth integration not only improves the support experience but also ensures that your customers feel heard and appreciated throughout every step of their journey. Ultimately, fostering this connection leads to greater customer loyalty and satisfaction.
What is Answerbase?
Answerbase simplifies the process of establishing a personalized Q&A platform for users. It serves as an online hub for inquiries, customer assistance, and e-commerce interactions. Through Answerbase, companies can empower their customers to pose questions, receive answers, and discover pertinent information related to specific products or services. The platform is equipped with a range of features, such as Q&A widgets, widget creation tools, content moderation capabilities, management resources, categorization and tagging options, as well as analytics and insights for enhanced decision-making. Additionally, Answerbase fosters community engagement by allowing users to contribute their knowledge and experiences, enriching the overall support ecosystem.
Integrations Supported
WordPress
Crowdin
Embedly
Freshdesk
Front
Help Scout
Intercom
Microsoft SharePoint
Segment
Stackreaction
Integrations Supported
WordPress
Crowdin
Embedly
Freshdesk
Front
Help Scout
Intercom
Microsoft SharePoint
Segment
Stackreaction
API Availability
Has API
API Availability
Has API
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Pricing Information
$19.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Stonly
Date Founded
2018
Company Location
France
Company Website
stonly.com
Company Facts
Organization Name
Lumin Creative
Date Founded
2007
Company Location
Spain
Company Website
www.answerbase.com
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
Content Marketing
Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal