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Ratings and Reviews 32 Ratings
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What is SuiteCRM?
SuiteCRM Ltd, the innovative team behind SuiteCRM, offers an acclaimed Customer Relationship Management solution that has garnered numerous awards. This software is designed to be scalable and adaptable for businesses of any size, ensuring it can grow alongside evolving organizational needs. Furthermore, its extensive customization options allow companies to tailor the application to their specific operational requirements both now and in the future. A significant advantage is that it is Open Source, making it accessible at no cost to all users.
What is Freshdesk?
1) Effortlessly enhance customer satisfaction
Coordinate interactions across various platforms
Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface.
2) Enhance your support staff's efficiency
Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team.
3) Facilitate smooth self-service options
Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots.
4) Monitor your customer satisfaction goals closely
Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets.
Support your team's ability to work remotely without interruptions
1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users
2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility
3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.
Integrations Supported
COZYROC SSIS+ Suite
Data Sentinel
Glances
Gmail
Intalk.io
Kixie PowerCall & SMS
Latenode
Lyftrondata
Mailchimp
Make
Integrations Supported
COZYROC SSIS+ Suite
Data Sentinel
Glances
Gmail
Intalk.io
Kixie PowerCall & SMS
Latenode
Lyftrondata
Mailchimp
Make
API Availability
Has API
API Availability
Pricing Information
Free
SuiteCRM Hosted starts at £130.00 per month for unlimited users and comes with 5GB of storage, hourly scheduled tasks and 10 hours of dedicated support.
Business and Premium packages are also available for more extensive support and hosting requirements.
Business and Premium packages are also available for more extensive support and hosting requirements.
Free Version
Free Trial Offered?
Pricing Information
$29/month/user
Free - $0
Freshdesk Omni (Growth) - $29/month
Freshdesk Omni (Pro) - Recommended - $79/month
Freshdesk Omni (Enterprise) - $119/month
Freshdesk Email and Ticketing (Growth) - $19/month
Freshdesk Email and Ticketing (Pro) - $55/month
Freshdesk Email and Ticketing (Enterprise) - $89/month
Freshdesk Omni (Growth) - $29/month
Freshdesk Omni (Pro) - Recommended - $79/month
Freshdesk Omni (Enterprise) - $119/month
Freshdesk Email and Ticketing (Growth) - $19/month
Freshdesk Email and Ticketing (Pro) - $55/month
Freshdesk Email and Ticketing (Enterprise) - $89/month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
SuiteCRM
Date Founded
2009
Company Location
United Kingdom
Company Website
suitecrm.com
Company Facts
Organization Name
Freshworks
Date Founded
2010
Company Location
United States
Company Website
www.freshworks.com/freshdesk/
Categories and Features
Archiving
Data Deduplication
Document Management
Email Archiving
Campaign Management
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign
Cloud Management
SLA Management
Workflow Approval
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Issue Tracking
Routing
Self Service Portal
Survey Management
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Engagement
Analytics
Communication Management
Feedback Collection
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Customer Loyalty
CRM
Customer Activity Tracking
Member Portal
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Workflow Management
Email Marketing
Auto-Responders
Customer Surveys
Event Triggered Email
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Knowledge Base
Known Issue Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Management
Event Logs
Scheduling
User Activity Monitoring
Lead Capture
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Personalization
Campaign Segmentation
Customer Profiles
Productivity
Collaboration
Database Creation
Document Creation
Notes Management
Project Management
Task Management
Team Chat
Remote Support
Real-time Chat
Surveys & Feedback
Sales
Not specified
Categories and Features
AI Call Center
Not specified
Call Center
Call Logging
Campaign Management
Database
Escalation Management
Campaign Management
Not specified
Chatbot
Not specified
Complaint Management
Complaint Classification
Customer Complaint Tracking
Issue Tracking
Routing
Conversational AI
Not specified
Conversational Support
Not specified
Customer Experience
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Customer Self-Service
Not specified
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Task Management
IT Project Management
Issue Management
Knowledge Management
Cataloging / Categorization
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Service Request Management
Not specified