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What is SuiteCRM?
SuiteCRM Ltd, the innovative team behind SuiteCRM, offers an acclaimed Customer Relationship Management solution that has garnered numerous awards. This software is designed to be scalable and adaptable for businesses of any size, ensuring it can grow alongside evolving organizational needs. Furthermore, its extensive customization options allow companies to tailor the application to their specific operational requirements both now and in the future. A significant advantage is that it is Open Source, making it accessible at no cost to all users.
What is OMBEA Insights?
Imagine having a remarkably smart assistant that meticulously monitors all feedback, uplifts your team, and extracts the most crucial tasks for your attention. State-of-the-art algorithms identify hidden obstacles for you, presenting everything in clearly structured, prioritized to-do lists. You will receive immediate alerts for any urgent issues, empowering you to respond more efficiently than your rivals. Feel at ease knowing that there’s always someone keeping an eye on the essential personnel. All feedback has been synthesized into a single KPI that succinctly shows what needs your focus and when. This efficient methodology simplifies the process of sharing and discussing insights even further. Do you believe this calls for consulting services, complicated setups, or new systems? Think again! OMBEA Insights is crafted to be accessible for organizations of all sizes, enabling everyone to gain from personalized insights. You’ll be up and running in just a few minutes, revolutionizing the way your team engages with data and achieves outcomes. Moreover, its user-friendly design means that even those who are not well-versed in analytics can effectively tap into its capabilities, fostering a more data-driven culture within your organization. With such an intuitive platform, the potential for growth and innovation becomes limitless.
Integrations Supported
Aline
CRM Assistant for Gmail™
CRMJetty
Data Sentinel
Datameer
Gmail
Intalk.io
Intulse
Leadfwd
Mailchimp
API Availability
Has API
API Availability
Pricing Information
Free
SuiteCRM Hosted starts at £130.00 per month for unlimited users and comes with 5GB of storage, hourly scheduled tasks and 10 hours of dedicated support.
Business and Premium packages are also available for more extensive support and hosting requirements.
Business and Premium packages are also available for more extensive support and hosting requirements.
Free Version
Free Trial Offered?
Pricing Information
$35 per month
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SuiteCRM
Date Founded
2009
Company Location
United Kingdom
Company Website
suitecrm.com
Company Facts
Organization Name
OMBEA
Date Founded
2011
Company Location
Sweden
Company Website
www.ombea.com
Categories and Features
Archiving
Data Deduplication
Document Management
Email Archiving
Campaign Management
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign
Cloud Management
SLA Management
Workflow Approval
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Issue Tracking
Routing
Self Service Portal
Survey Management
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Engagement
Analytics
Communication Management
Feedback Collection
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Customer Loyalty
CRM
Customer Activity Tracking
Member Portal
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Workflow Management
Email Marketing
Auto-Responders
Customer Surveys
Event Triggered Email
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Knowledge Base
Known Issue Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Management
Event Logs
Scheduling
User Activity Monitoring
Lead Capture
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Personalization
Campaign Segmentation
Customer Profiles
Productivity
Collaboration
Database Creation
Document Creation
Notes Management
Project Management
Task Management
Team Chat
Remote Support
Real-time Chat
Surveys & Feedback
Sales
Not specified
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Complaint Management
Feedback Management
Issue Tracking
Quality Assurance Management
Survey Management
Customer Engagement
Analytics
Feedback Collection
Customer Experience
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Customer Satisfaction
Analytics
Feedback Collection
Survey Management
Employee Engagement
Employee Recognition
Feedback Management
Goal Management
Performance Management
Pulse Surveys
Experience Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Performance Management
Custom Rating Scales
Self Service Portal
Self-Appraisals
Talent Management
Onboarding
Performance Appraisal