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What is SurgyCRM?

SurgyCRM is an innovative cloud-based customer relationship management solution crafted specifically for hospitals to adeptly manage patient inquiries and improve engagement throughout the care continuum. This comprehensive platform merges multiple communication channels—such as websites, chatbots, call centers, WhatsApp, walk-ins, and referrals—into a single, shared inbox that allows for assignment, follow-up, source tracking, and conversion metrics that correspond with hospital information system records. Teams can set care-journey milestones, automate WhatsApp reminders, manage doctor and partner referrals, and collect feedback via QR codes, which are all tracked as tickets. An efficient bilingual chatbot on the website captures inquiries and generates leads, while features like role- and branch-based access, audit trails, and dashboards ensure smooth operations across various locations. Furthermore, a mobile field app enables the documentation of referral visits, guaranteeing that all interactions are systematically recorded. SurgyCRM is designed for hospitals and healthcare organizations, providing seamless integration with existing HIS/HMS platforms through APIs or scheduled data synchronization, and it can also accept data input via spreadsheet imports to accommodate diverse operational needs. This versatile solution is offered as a multi-tenant software-as-a-service platform, promoting collaborative use among a range of stakeholders, thereby enhancing overall efficiency in patient management. Ultimately, SurgyCRM not only streamlines processes but also fosters improved communication and collaboration within healthcare teams.

What is BestDoc?

Our services span various communication channels, including SMS, WhatsApp, QR codes, and tablet interfaces, to ensure comprehensive connectivity. We provide exceptional options for communication between patients and healthcare professionals, allowing them to connect at any time and from any location. By closely examining the needs of patients, we create both physical and digital engagement solutions that can be customized to accommodate a wide range of regional and international languages. With BestDoc, you can tailor your experience to meet specific needs, whether you prefer a standalone system or one that integrates smoothly with your existing hospital information system, and you can select coverage for a few departments or the entire facility. Many healthcare organizations, regardless of size, trust BestDoc to improve patient experiences and set new benchmarks for care. Our patient-centric solutions are not only prevalent across India but have also gained traction in the UAE, underscoring our dedication to superior healthcare engagement. By choosing BestDoc, you can have confidence in the effectiveness of your patient engagement strategies while fostering a supportive environment for both patients and staff.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp
Augnito
Ezetap
Insta
Manorama
Miracle HIS
Pine Labs
Razorpay

API Availability

API Availability

Pricing Information

$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial Offered?

Pricing Information

Free
Free Version

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/products/surgy-crm

Company Facts

Organization Name

BestDoc

Date Founded

2016

Company Location

India

Company Website

www.bestdocapp.com

Categories and Features

Categories and Features

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