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features
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What is Survey Rocket?

Among our top plugins for SugarCRM is TapCRM, a Mobile CRM App that allows for effortless access to real-time information about your business activities while on the go. This mobile application adeptly handles nearly every aspect of your business requirements with great efficiency. A notable feature of this app is its capability to create personalized layouts, providing a customized experience for each user. Start exploring its outstanding features today with a complimentary 30-day trial. In addition, we offer Survey Rocket, our premier extension for SugarCRM, which functions as a holistic email marketing and automation tool. Just like many organizations, your business requires a powerful resource to draw in new visitors and effectively manage external communication. Initially created to streamline surveys, Survey Rocket has transformed into a versatile platform that can oversee a diverse range of email marketing initiatives and more, making it an essential component of your marketing efforts. Together, these tools can greatly improve both your operational productivity and marketing success. By integrating TapCRM and Survey Rocket, you can further elevate your business performance and achieve your strategic goals.

What is Sugar Serve?

All the essentials for providing outstanding customer experiences are readily available to you. Imagine a situation where every customer service inquiry is resolved promptly and efficiently, eradicating the potential for miscommunication or the difficulty of retrieving previous transactions. Sugar Serve equips you with everything needed to create outstanding customer interactions, featuring user-friendly dashboards and extensive self-service capabilities. You will always be prepared to address your customers' requirements at any moment, no matter the nature of the problem. Numerous companies today pour significant resources into attracting potential clients and closing sales, only to see those connections weaken due to inadequate customer service. With Sugar Serve, ensuring customer satisfaction and fostering loyalty transforms into a smooth endeavor. This platform is specifically tailored with the key functionalities that service agents find most beneficial, providing you with immediate access to crucial insights. Additionally, the integration of SugarLive brings the advantages of omnichannel customer interactions into Sugar Serve, all within a cohesive service environment. This comprehensive suite of tools not only enables businesses to retain their customers but also significantly boosts overall satisfaction levels, ultimately leading to stronger and more enduring client relationships. By leveraging these capabilities, organizations can create a more resilient and responsive customer service framework.

Media

Media

Integrations Supported

Amazon Connect
BOSCO
Chat Agents
Formstack
Infinite Connect
Intulse
LastPass
Lead411
RT Telephony
Sugar Sell
SugarCRM

Integrations Supported

Amazon Connect
BOSCO
Chat Agents
Formstack
Infinite Connect
Intulse
LastPass
Lead411
RT Telephony
Sugar Sell
SugarCRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$80 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AppJetty

Date Founded

2012

Company Location

India

Company Website

www.appjetty.com/sugarcrm-plugins.htm

Company Facts

Organization Name

SugarCRM

Date Founded

2004

Company Location

United States

Company Website

www.sugarcrm.com/solutions/sugar-serve/

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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