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Ratings and Reviews 18 Ratings

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What is Symphony?

Symphony Communication software is tailored specifically for the financial services sector, comprising four integrated platforms: Messaging, Voice, Directory, and Analytics. It is relied upon by over 500,000 users and more than 1,000 institutions, including all ten of the largest investment banks globally. Symphony Messaging serves as a versatile chat application for both internal and external communications. With its Federation feature, users can send messages off-channel via WhatsApp, SMS, WeChat, and LINE, all while adhering to the stringent compliance regulations of the financial industry. The software is accessible on both desktop and mobile devices, promoting adaptable work environments. The Symphony Voice platform is crafted for voice communication within the global finance sphere. This includes the Cloud9 trader voice solution, which connects traders with related teams seamlessly. Additionally, the award-winning wireless turret phone alternative facilitates easy deployment and boasts an array of robust features in a fully cloud-based software service. The interconnected Symphony Directory allows users to swiftly search for, locate, and contact financial counterparties in mere seconds, enhancing communication efficiency within the industry. Overall, Symphony's comprehensive suite of tools is designed to optimize collaboration and connectivity in a fast-paced financial landscape.

What is Google Chat?

Google Chat is a comprehensive AI-powered messaging and collaboration platform designed to help organizations improve communication, teamwork, and workflow management across distributed teams and departments. As part of the Google Workspace ecosystem, the platform combines direct messaging, team spaces, huddles, integrations, and AI-assisted collaboration tools into a unified communication environment accessible from desktops, browsers, and mobile devices. Gemini AI acts as an intelligent collaboration assistant by helping users summarize conversations, identify action items, translate messages in real time, brainstorm ideas, and quickly catch up on missed discussions without manually reviewing long message threads. Google Chat supports persistent collaboration spaces that can scale to support large organizations while centralizing project conversations, shared files, announcements, and operational workflows in one location. Teams can launch huddle meetings directly within conversations to enable quick problem-solving, brainstorming sessions, and spontaneous collaboration without switching platforms. The platform integrates seamlessly with Gmail, Google Meet, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides, and Google Tasks to create streamlined workflows and improve productivity across Workspace applications. Google Chat also supports extensive third-party integrations including Jira, Salesforce, Asana, HubSpot, Trello, ServiceNow, Datadog, Workday, PagerDuty, and many other business tools commonly used for project management and operational coordination. Organizations can further extend functionality by building custom apps and automated workflows through Chat APIs, Apps Script, and no-code development with Gemini in AppSheet.

Media

Media

Integrations Supported

AccessFintech
Citrix Workspace
Confluence
Google Cloud CDN
LINE
PagerDuty
Smarsh
WhatsApp

Integrations Supported

Chimpa
Dash0
Disco
Luru
Mona
Netfirms
TIXAE AGENTS.ai
TapTime
Yoffix
eve
n8n
zenphi

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Symphony Communication

Date Founded

2014

Company Location

United States

Company Website

symphony.com

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

workspace.google.com/products/chat/

Categories and Features

Collaboration

Chat / Messaging
Contact Management
Real Time Editing
Task Management
Video Conferencing

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback

Encrypted Messaging

Not specified

Internal Communications

Chat/Messaging
Employee Directory
Telephony
Video Chat
Voice Chat

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Categories and Features

Collaboration

Chat / Messaging
Contact Management
Video Conferencing

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory

Internal Communications

Chat/Messaging
Employee Directory
Telephony
Video Chat
Voice Chat

Messaging

End-to-End Encryption (E2EE)
Search / Filter
Video Conferencing
Voice Calling

Team Chat

End-to-End Encryption (E2EE)
Search / Filter
Video Conferencing
Voice Calling

Team Communication

Audio Calls
Chat / Messaging
Mobile Access
Push Notifications
Search
Video Conferencing

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