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What is Talisma Chat & Co-browse?

Talisma Chat and Co-browse provides an innovative way for businesses to connect with website visitors in real time through interactive text chats and shared browsing experiences. This functionality enables agents to manage numerous users at once while delivering personalized and immediate assistance, thereby significantly improving the overall experience for online visitors. The platform equips employees with quick access to a unified view of historical customer interactions across multiple channels, which allows them to effectively resolve queries using a comprehensive library of frequently asked questions, prepared responses, useful links, and relevant documents. Moreover, Talisma DCEP chat is designed to trigger chat sessions in response to specific visitor behaviors, prompting chat invitations to users as soon as they enter the website or demonstrate certain browsing habits. As a result, this approach not only enhances customer satisfaction but also reduces the costs linked to customer service, minimizes shopping cart abandonment rates, and increases conversion rates. Furthermore, Talisma Chat and Co-browse is a pivotal enhancement in optimizing customer engagement and achieving better business results, making it an essential tool for modern enterprises.

What is GetInChat?

GetInChat enables instant communication between your website's visitors and your team, significantly improving customer interaction and building loyalty before they leave your site. The platform also allows for the seamless transfer of chat sessions to colleagues, ensuring that users can consult with more experienced agents when needed. Users receive chat invitations automatically, which can substantially increase your site's conversion rates. Our service guarantees a secure SSL connection, safeguarding both your data and privacy. Before a chat begins, you'll gain access to crucial user details, including the client's page URL, country, and geographical location, among other pertinent information. Furthermore, you can evaluate your support team's performance and gather important insights to enhance your business strategies. Integrating this service is simple; just add a few lines of JavaScript code to your website, allowing for a quick and easy setup process. By improving communication and support, you can create a more inviting experience for your visitors and encourage them to engage more deeply with your offerings. This leads to greater customer satisfaction and potentially higher sales conversions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$15 per user per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Talisma

Date Founded

1999

Company Location

India

Company Website

www.talisma.com/products/live-chat-co-browsing-solution/

Company Facts

Organization Name

STAMUL

Company Location

United States

Company Website

getinchat.com

Categories and Features

Co-Browsing

Not specified

Live Chat

Not specified

Categories and Features

Live Chat

Canned Responses
Proactive Chat

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