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What is TaskUs?

Creating a secure online atmosphere necessitates both vigilance and empathy. The pace at which digital content is created and shared is astonishing, presenting various challenges that require prompt action. To protect their users from possible threats, businesses must establish robust systems in conjunction with attentive human oversight. At TaskUs, we understand the growing significance of content security as a vital service, and we are committed to developing the best online experience possible. Our goal is to position TaskUs as the leading provider and authority in content moderation, a vision that shapes every aspect of our operations, partnerships, and steadfast dedication to fostering a safer internet. We have introduced The TaskUs Method, a comprehensive global initiative aimed at promoting psychological well-being and safety for our content moderators, based on principles of evidence-based psychology and rooted in neuroscience. The evolution of content security within our organization is bolstered by a team of over 5,000 passionate professionals who play a crucial role in the success of leading brands across various industries, including social media, FinTech, and gaming. This commitment not only improves our service capabilities but also strengthens our mission to safeguard users in a digital landscape that grows ever more intricate. As we continue to innovate and adapt, our focus remains on ensuring that safety and quality remain at the forefront of our endeavors.

What is Foundever?

Foundever is a world-class customer experience provider that combines AI innovation with a human-driven foundation to help brands deliver exceptional interactions at global scale. Supporting over 9 million customer experiences every day, the organization operates across 45 countries with a workforce of 150,000 associates and support for more than 60 languages. Foundever offers a comprehensive suite of CX outsourcing services designed to enhance every stage of the customer lifecycle, from first contact to long-term retention. Their AI-driven CX solutions are built by operations teams who understand real-world challenges, enabling brands to modernize customer support, streamline communication channels, and accelerate digital transformation. The platform is designed to deliver personalized, efficient, and brand-aligned interactions that adapt dynamically to customer needs. Foundever also cultivates an award-winning culture of care, empowering employees to create meaningful connections that foster loyalty and trust. Through operational insights and human-centered design, the company helps organizations navigate evolving customer expectations and shifting market demands. Its leadership emphasizes entrepreneurial agility, global consistency, and a commitment to simplifying CX for businesses of all sizes. A wealth of blogs, resources, and press updates positions Foundever as a thought leader in modern customer engagement. Altogether, Foundever serves as a powerful partner for companies seeking to elevate their CX strategy through scalable support, advanced technology, and a people-first philosophy.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TaskUs

Date Founded

2008

Company Location

United States

Company Website

www.taskus.com/services/content-security/

Company Facts

Organization Name

Foundever

Company Location

United States

Company Website

foundever.com

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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