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What is TeamsDashboard?

TeamsDashboard provides a dynamic interface for monitoring presence and availability within Microsoft Teams by pulling real-time status updates from Microsoft 365 via the Graph API, all presented on a single, user-friendly screen that requires no installation, agents, or changes to firewall settings. It boasts four unique display options—Cards, Compact, Minimal, and List—each equipped with smart filters that categorize users by department, location, and job title, enabling IT administrators, team leaders, and executives to quickly identify who is available, engaged in calls, or participating in meetings. This solution is perfect for numerous uses, such as office wallboards, lobby displays, mobile dashboards for teams on duty, service desk dispatcher interfaces, and tracking the status of Teams Phone calls. The installation is straightforward, taking under five minutes, and adheres to GDPR regulations with data hosting based in Germany. Furthermore, it allows for MSAL enterprise authentication and is accessible on any device featuring a web browser, including desktops, tablets, mobile phones, and TV displays. With pricing starting at €4.25 per user each month, TeamsDashboard offers a 14-day free trial, allowing organizations to only license active users rather than the entire Microsoft 365 tenant, thus ensuring a scalable and economical choice for businesses of any size. Moreover, its versatility and ease of use make it an attractive option for organizations looking to enhance their communication and collaboration capabilities.

What is Inova Desktop Presenter?

Inova Desktop Presenter® functions as an interactive dashboard for contact centers, delivering real-time metrics directly to agents' desktops, which is especially beneficial for those working remotely or from home when traditional wallboards or digital displays are not feasible due to space limitations or visibility challenges. In addition, Inova Marquee acts as a desktop virtual wallboard that mimics the look, color palettes, and information of standard LED wallboards, incorporating font styles, graphics, and animations to boost user interaction. Furthermore, Inova DataLink presents live statistics from the call center through colorful charts and customizable grids that cater to the specific requirements of each contact center. It is capable of being programmed to respond to performance metrics, thus visually indicating to agents when there are changes in call center dynamics, which helps maintain their awareness and adaptability to evolving situations. This suite of tools not only enhances agent knowledge but also contributes to creating a more productive and responsive working atmosphere, ultimately leading to better overall performance and satisfaction.

Media

Media

Integrations Supported

3CX
Microsoft 365
Microsoft Teams

Integrations Supported

3CX
Microsoft 365
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

$4.25/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SSIG-IT GmbH

Date Founded

2019

Company Location

Germany

Company Website

www.ssig-it.com

Company Facts

Organization Name

Inova Solutions

Date Founded

1984

Company Location

United States

Company Website

www.inovasolutions.com

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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