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What is Technosys IT Management?

By entrusting live chat client management and technical support to external experts, businesses can channel their efforts on core functions and operations. Our specialized support can take your customer service to unprecedented levels of excellence. We offer tailored and cost-effective packages that are structured around the number of agents required, with options for hourly, per visit, or monthly billing. Outsourcing your live chat responsibilities to us could lead to savings of around 45-50%. Additionally, our live chat support services can markedly enhance visitor engagement, thus expanding your potential clientele. We manage the entire live chat process, from the initial installation of chat software through to ongoing updates and maintenance, while also selecting and training a dedicated and skilled team. This all-encompassing strategy not only boosts the quality of customer support but also enriches the overall customer experience, ensuring your clients receive the attention they merit. By opting for our services, you'll not only enhance operational efficiency but also foster deeper connections with your customer base. Ultimately, this partnership allows you to focus on growth while we handle your customer interactions with care and professionalism.

What is Ngage Live Chat?

Ngage offers a vibrant live chat service utilized by over 8,000 websites spanning multiple industries, where our highly trained operators provide a customized experience that successfully turns casual visitors into dedicated customers. By enabling private conversations, we help potential clients develop a meaningful relationship with your brand. We swiftly collect and communicate key information to optimize your intake and sales workflows, ultimately uplifting your site's conversion rates while maintaining affordability. Each visitor is warmly welcomed, ensuring they feel valued right from the start. Our adept operators interact with visitors to understand their needs and circumstances effectively. Once the conversation is summarized, we facilitate a seamless connection to your team, guaranteeing a hassle-free transition. With Ngage, you can instantly engage with potential clients, significantly enhancing your conversion rates and nurturing enduring connections. This streamlined method not only elevates customer interaction but also propels the growth of your business, paving the way for future expansion and success. Through our innovative approach, we strive to redefine the customer experience in the digital landscape.

Media

Media

Integrations Supported

Salesforce
8am CasePeer
CSS
CakePHP
Captorra
Clio
Drupal
HTML
HubSpot CRM
HubSpot Customer Platform
Joomla!
Lead Docket
MySQL
PHP
SmartAdvocate
Sugar Connect
WordPress
jQuery

Integrations Supported

Salesforce
8am CasePeer
CSS
CakePHP
Captorra
Clio
Drupal
HTML
HubSpot CRM
HubSpot Customer Platform
Joomla!
Lead Docket
MySQL
PHP
SmartAdvocate
Sugar Connect
WordPress
jQuery

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Technosys IT Management

Company Location

India

Company Website

www.technosysmanagement.com/live_chat.php

Company Facts

Organization Name

Ngage Live Chat

Date Founded

2008

Company Location

United States

Company Website

www.ngagelive.com

Categories and Features

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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