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What is TeleSign?

Facilitate prompt and personalized communication through global SMS, RCS, and voice cloud solutions. Elevate your understanding of customers with actionable insights generated from worldwide phone numbers and subscriber information. Take advantage of TeleSign’s Messaging API, which allows for a single coding effort to effectively connect with your audience on a large scale, ensuring smooth delivery across multiple channels. This API supports SMS, RCS, and WhatsApp, enabling the creation of secure digital interactions that resonate with customers around the world. By incorporating an all-in-one Messaging API, you can start sending reliable and secure messages via SMS, RCS, and WhatsApp to your customers today. Choose to utilize one, two, or all three channels to enhance your programmable messaging strategy and expand your outreach. With an extensive network that includes over 120 optimized points-of-presence and upwards of 700 direct-to-carrier routes, you can effortlessly engage with a broader customer base. This vast infrastructure guarantees that your messages are not only delivered promptly but also with maximum effectiveness, allowing you to strengthen your customer relationships.

What is Infobip?

Infobip stands as a prominent figure in the realm of omnichannel communication, boasting over 700 direct carrier connections and more than 60 offices spread across six continents. Our mission is to streamline the ways in which brands interact with, engage, and captivate their customers on a global scale. Our robust communications platform offers a comprehensive array of tools designed for superior customer engagement and support, along with essential security and authentication features, accessible through a vast array of communication channels. THE INFOBIP EDGE (1) Tailored omnichannel customer interactions Enhance customer involvement through a diverse range of local and international communication options, such as SMS, RCS, WhatsApp, voice, video, email, and leading chat applications. (2) Worldwide influence with localized service With over 60 offices worldwide, we can respond swiftly to client needs. Our team provides round-the-clock customer support, delivering technical solutions tailored to specific local demands, grounded in established best practices. (3) Comprehensive customer engagement solutions Boost your business performance by enriching your communication strategies with our fully integrated offerings, which include contact center capabilities, marketing automation, and chatbot development, all powered by insights from our customer data platform. Additionally, our commitment to continuous improvement ensures that we remain at the forefront of innovation in customer engagement.

Media

Media

Integrations Supported

Microsoft Dynamics 365 Marketing
Quickwork
Rayven
Workers by Delos
Wufoo
Delinea Cloud Access Controller
Telerivet
Viber

Integrations Supported

Microsoft Dynamics 365 Marketing
Quickwork
Rayven
Workers by Delos
Wufoo
Aritic Sales
Avatier Identity Anywhere
CREDITONLINE
ClpHub
Dialogflow
Digiphy
D•engage
Onro
Rows
Solutions by Text
Synerise
uContact

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

TeleSign

Date Founded

2005

Company Location

United States

Company Website

www.telesign.com

Company Facts

Organization Name

Infobip

Date Founded

2006

Company Location

Headquartered in London, Infobip has 60+ offices on 6 continents

Company Website

www.infobip.com

Categories and Features

Chat SDK & API

Not specified

Cloud Communication Platform

Call Center
Call Routing
Chat / Messaging
IVR / Voice Recognition

Communication APIs

Not specified

Customer Engagement

Not specified

Customer Onboarding

Not specified

Fraud Detection

Not specified

Phone Verification

Not specified

SMS API

Not specified

SMS Gateways

Not specified

Transactional Email

Not specified

Categories and Features

AI Call Center

Not specified

Call Center

IVR / Voice Recognition

Chat SDK & API

Not specified

Chatbot

Not specified

Communication APIs

Not specified

Conversational AI

Not specified

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Communications Management

Interactive Content
Multi-Channel Communications
On-Demand Communications

Customer Engagement

Analytics
Communication Management
Live Chat

Customer Experience

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection

Email APIs

Not specified

IVR

Call Center
Call Recording
Call Routing
Text to Speech

Live Chat

Not specified

SMS Gateways

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Mobile Coupons
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes

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