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What is Telemation?

Founded in 1978, Database Systems Corp. (DSC) has consistently led the way in providing innovative software solutions and call center technologies to a range of businesses and organizations. Our flagship CRM software, Telemation, was developed under the conviction that the prompt and professional delivery of information is vital for achieving business success. In addition to this, we recognize that adaptability is crucial in today’s rapidly changing business environment. This foundational principle has been woven into the very fabric of our contact center software from the beginning. As a result, numerous call center managers, each with their own unique and shifting requirements, have chosen Telemation as their solution of choice and continue to depend on it. When there is a pressing need for swift implementation of new features or adjustments to existing initiatives, Telemation emerges as the preferred solution. Furthermore, Telemation is enhanced with CTI functionalities that synergize seamlessly with our call center phone system, which boasts features like outbound predictive dialing, inbound call distribution (ACD), and Interactive Voice Response (IVR). Additionally, our phone system integrates Text To Speech capabilities, further improving communication efficiency. This extensive array of features establishes Telemation as an essential tool for contemporary call center operations, ensuring that businesses can thrive in the competitive market. Ultimately, we are committed to continuously evolving our offerings to meet the future demands of our clients.

What is QwikDial?

QwikDial, created by DAKCS, serves as a robust predictive dialing solution tailored for businesses engaged in Collections and Accounts Receivable Recovery. This flexible software enables agencies of all sizes to manage campaigns, log calls, generate comprehensive reports, process payments, and perform a variety of other functions. Integrating smoothly with DAKCS' Beyond ARM (Accounts Receivable Management) product, QwikDial is also compatible with existing ARM systems, allowing for effective debt collection across multiple sectors. Its intuitive interface further streamlines the recovery process, contributing to increased productivity. Moreover, the software's adaptability and extensive feature set make it an invaluable tool for agencies seeking to enhance their operational efficiency.

Media

Media

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$25 per month

Pricing Information

$0.06/month
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Database Systems

Date Founded

1978

Company Website

www.databasesystemscorp.com/pstelemation.htm

Company Facts

Organization Name

DAKCS

Date Founded

1980

Company Location

United States

Company Website

www.dakcs.com

Categories and Features

Call Center

Call Recording
Database
IVR / Voice Recognition
Predictive Dialer
Real-time Chat
Reporting/Analytics

IVR

Call Recording
Voice Mail

Predictive Dialer

Call Recording

Telephony

IVR / Voice Recognition
Predictive Dialer

Categories and Features

Banking

Compliance Tracking
Corporate Banking
Credit Union
Investment Banking
Online Banking

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance

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