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What is TellerGraph?

For a considerable duration, TELLERGRAPH has proven to be the standard for tools focused on branch staffing solutions. Its usage has been adopted by a wide array of financial institutions, and it also reaches the phone support and order departments of various non-bank entities. This adaptable tool is particularly suited for any setting where customer wait times are a concern. The TELLERGRAPH Teller Staffing Model functions on a personal computer, determining ideal staffing levels based on set maximum wait times and other parameters designated by the institution. The software provides a visual representation of staffing requirements throughout the day, broken down by each day of the week. These visual aids facilitate comparisons between existing staffing levels and suggested schedules, aiding in the enhancement of both customer service and employee productivity. Furthermore, service and activity benchmarks can be customized for different locations, allowing for up to four service areas in each branch, thereby offering a thorough overview of staffing and scheduling information. This adaptability guarantees that every branch can effectively address its specific operational needs while optimizing overall performance. Consequently, TELLERGRAPH remains an essential asset for improving branch efficiency across the board.

What is Bank Communication System?

Keystone's Bank Communication System (BCS) boasts a wide range of features designed to streamline operations, including FEDWIRE, CHIPS, S.W.I.F.T., DTC, NBES, and TELEX. Tailored for use on IBM mainframes, the application modules allow institutions to develop personalized environments that efficiently address their service requirements. The modular framework and extensive functionalities of BCS facilitate the smooth integration of funds transfers, securities clearing, and message processing with various operational sectors, enabling customized solutions to meet specific processing needs. As a trusted and established system, BCS not only offers essential functionality but also supports successful software implementations and fosters strong vendor partnerships. Its long-standing reliability highlights the system's significant contribution to improving banking communications, making it an invaluable asset in the financial industry. Additionally, BCS’s flexible design ensures that it can adapt to evolving market demands and technological advancements.

Media

Media

Integrations Supported

Stackpile

Integrations Supported

API Availability

API Availability

Pricing Information

$10000 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Castle Creative Services

Date Founded

1981

Company Location

United States

Company Website

www.castlecreative.com/tellergraph.htm

Company Facts

Organization Name

Keystone Computer Associates

Date Founded

1965

Company Location

United States

Company Website

www.keystoneca.com/index.php/banking-software/

Categories and Features

Banking

Compliance Tracking
Corporate Banking

Categories and Features

Banking

Compliance Tracking
Corporate Banking
Securities Management
Transaction Monitoring

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