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What is TellerGraph?

For a considerable duration, TELLERGRAPH has proven to be the standard for tools focused on branch staffing solutions. Its usage has been adopted by a wide array of financial institutions, and it also reaches the phone support and order departments of various non-bank entities. This adaptable tool is particularly suited for any setting where customer wait times are a concern. The TELLERGRAPH Teller Staffing Model functions on a personal computer, determining ideal staffing levels based on set maximum wait times and other parameters designated by the institution. The software provides a visual representation of staffing requirements throughout the day, broken down by each day of the week. These visual aids facilitate comparisons between existing staffing levels and suggested schedules, aiding in the enhancement of both customer service and employee productivity. Furthermore, service and activity benchmarks can be customized for different locations, allowing for up to four service areas in each branch, thereby offering a thorough overview of staffing and scheduling information. This adaptability guarantees that every branch can effectively address its specific operational needs while optimizing overall performance. Consequently, TELLERGRAPH remains an essential asset for improving branch efficiency across the board.

What is NLS Banking Solutions?

The Tera mobile module is a versatile and secure technology built on a scalable platform, accessible through USSD or mobile applications like Android. Its design is focused on the customer, incorporating all essential features to fulfill both technical and business needs. This module offers the ability to easily tailor process flows to align with the distinct requirements of banks, setting it apart from conventional off-the-shelf software. By utilizing user inputs and existing workflows, it creates a personalized solution without necessitating changes to processes that the bank does not require. Consequently, users can quickly familiarize themselves with the system. Recognizing that every organization has unique needs, NLS facilitates prioritization to ensure that the most critical activities are addressed and implemented first. This approach not only streamlines the integration process but also enhances overall user satisfaction.

Media

Media

Integrations Supported

Stackpile

Integrations Supported

API Availability

API Availability

Pricing Information

$10000 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Castle Creative Services

Date Founded

1981

Company Location

United States

Company Website

www.castlecreative.com/tellergraph.htm

Company Facts

Organization Name

NLS Banking Solutions

Date Founded

2006

Company Location

Kenya

Company Website

www.nlsbanking.com/mobile-banking-tera-mobile/

Categories and Features

Banking

Compliance Tracking
Corporate Banking

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Securities Management
Transaction Monitoring

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