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What is TellerGraph?

For a considerable duration, TELLERGRAPH has proven to be the standard for tools focused on branch staffing solutions. Its usage has been adopted by a wide array of financial institutions, and it also reaches the phone support and order departments of various non-bank entities. This adaptable tool is particularly suited for any setting where customer wait times are a concern. The TELLERGRAPH Teller Staffing Model functions on a personal computer, determining ideal staffing levels based on set maximum wait times and other parameters designated by the institution. The software provides a visual representation of staffing requirements throughout the day, broken down by each day of the week. These visual aids facilitate comparisons between existing staffing levels and suggested schedules, aiding in the enhancement of both customer service and employee productivity. Furthermore, service and activity benchmarks can be customized for different locations, allowing for up to four service areas in each branch, thereby offering a thorough overview of staffing and scheduling information. This adaptability guarantees that every branch can effectively address its specific operational needs while optimizing overall performance. Consequently, TELLERGRAPH remains an essential asset for improving branch efficiency across the board.

What is Office Exchange?

Office Exchange has been created after thorough research and discussions with currency exchange offices not only across Canada but also internationally. The platform features an intuitive interface that guarantees dependability and provides the option to customize functionalities according to unique business requirements. Conducting currency exchanges via Office Exchange is quick and uncomplicated. In the administrative section, you can set the exchange rates that tellers will refer to for their buying and selling transactions. At the close of each business day, a detailed report outlines the opening and closing balances for every teller. Each teller starts with a specified initial amount and has the ability to transfer their ending balance to the next teller. Numerous reports are accessible to aid in overseeing daily activities, and we can effortlessly incorporate personalized reports into the system with minimal or no extra charges. The platform is engineered to collect all essential transaction details efficiently. Moreover, client information can be conveniently imported from passports and identification cards through the CGI Design Integrated API using a scanner, which boosts the system's overall efficiency. This innovative feature significantly simplifies the process, allowing users to manage their currency exchanges with greater ease and effectiveness. As a result, Office Exchange not only enhances operational efficiency but also contributes to a more organized and user-friendly environment for currency exchange.

Media

Media

Integrations Supported

Stackpile

Integrations Supported

API Availability

API Availability

Pricing Information

$10000 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Castle Creative Services

Date Founded

1981

Company Location

United States

Company Website

www.castlecreative.com/tellergraph.htm

Company Facts

Organization Name

CGI Design

Company Location

Canada

Company Website

www.cgidesign.ca

Categories and Features

Banking

Compliance Tracking
Corporate Banking

Categories and Features

Currency Exchange

Not specified

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