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What is Teneo.AI?
Teneo.AI is an enterprise conversational and voice AI platform designed to redefine customer service automation. It enables organizations to deploy AI agents that handle Tier 1 customer inquiries across voice, chat, and digital channels. The platform supports rapid implementation, moving from proof of concept to real-world production in as little as two months. Teneo integrates seamlessly with leading contact center platforms such as Genesys Cloud and Amazon Connect. Its voice AI capabilities scale to handle millions of interactions per month with high precision. Enterprises use Teneo to automate repetitive inquiries and free human agents for higher-value work. The platform delivers measurable outcomes, including cost savings, higher resolution rates, and improved customer satisfaction. Teneo provides a unified environment to build, test, deploy, and optimize AI agents. Open APIs enable integration with CRMs, ERPs, LLMs, and legacy systems. Advanced analytics drive continuous performance improvement. Built-in governance and security ensure enterprise readiness. Teneo empowers organizations to transition toward fully agentless, AI-driven customer service.
What is HelpNow Agentic AI Platform?
Bespin Global's HelpNow Agentic AI Platform is a comprehensive solution for automation and orchestration tailored for enterprises, allowing for the rapid development, deployment, and management of autonomous AI agents that are directly aligned with business workflows, without requiring extensive coding expertise. This is made possible through its visual interface, Agentic Studio, alongside a centralized management portal that supports the creation of both single and multi-agent workflows, integrates seamlessly with existing systems via APIs and connectors, and provides real-time performance monitoring through an Agent Control Tower, which ensures compliance, enforces policies, and upholds quality benchmarks. Additionally, the platform supports LLM orchestration and can process various input types, including text, voice, and STT/TTS, while offering flexible deployment options across multiple cloud infrastructures such as AWS, GCP, Azure, and on-premises solutions, all while maintaining access to internal data and documents. By leveraging rich, contextual enterprise information, these AI agents are equipped to function efficiently and effectively. The platform also includes functionalities for managing the full lifecycle of agents, offering real-time observability and facilitating integration with both voice and document processing systems, all while conforming to enterprise governance standards. Consequently, organizations can leverage cutting-edge AI technologies without sacrificing control or oversight, enhancing their operational capabilities in a rapidly evolving digital landscape. With this powerful tool, enterprises are better positioned to innovate and thrive in a competitive environment.
Integrations Supported
Claude
Mistral AI
OpenAI
Amazon Bedrock
Amazon Lex
Amazon Nova
Amazon Web Services (AWS)
Azure OpenAI Service
GROW with SAP
Gemini
Integrations Supported
Claude
Mistral AI
OpenAI
Amazon Bedrock
Amazon Lex
Amazon Nova
Amazon Web Services (AWS)
Azure OpenAI Service
GROW with SAP
Gemini
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Teneo.AI
Company Location
Sweden
Company Website
www.teneo.ai/
Company Facts
Organization Name
Bespin Global
Date Founded
2015
Company Location
South Korea
Company Website
www.bespinglobal.com/agentic_ai_platform/
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant