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What is TENIOS?

Welcome to TENIOS, the cloud communications provider under the Apifonica Group umbrella. Based in Germany, TENIOS focuses on innovative AI voicebots and telephony solutions designed for businesses. Their succinct mission is to deliver Conversational AI to the global market. Driven by a passion for automation, a dedicated team of specialists in Cloud Technology, Telephony, and AI collaborates to enhance business communication and streamline related workflows. TENIOS Voicebots efficiently manage both outbound and inbound calls, follow up with leads, pre-qualify them, update CRM data in real-time, and generate reports to enhance customer communication strategies. Their all-encompassing telecom platform provides a variety of services, including virtual phone numbers, smart call routing, interactive voice response (IVR) systems, SMS, RCS, and a powerful Voice API for the smooth integration of voice applications. With more than twenty years of industry experience and hosting services based in Germany, TENIOS guarantees dependable and scalable communication solutions that are customized to accommodate a wide array of business requirements. Additionally, their commitment to innovation positions them as a leader in the evolving landscape of cloud communications.

What is RedRoute?

RedRoute operates as a voice assistant, mimicking the role of a call center representative to effectively handle and resolve customer queries. It integrates flawlessly with both your telephone and customer management systems, making customer updates a breeze. When RedRoute encounters an issue it cannot resolve, the call is efficiently handed off to your live agents. Our solution is particularly beneficial for businesses within the transportation and eCommerce industries, and we are consistently working to improve our offerings. We offer a thorough 30-day free trial that begins once you automate your first call, with numerous clients managing to complete the setup in less than an hour and seeing instant cost reductions. Tailored specifically to your needs, our service allows you to connect your existing software through a wide array of over 30 integrations; after you set your initial preferences, we handle the rest. Automation kicks in right after setup, enabling your team to focus on other communication methods, whether your business uses voice, SMS, or chat services. By choosing RedRoute, you will not only elevate your customer interaction experience but also significantly enhance your overall operational efficiency. Join us to experience a transformative shift in how you engage with your customers.

Media

Media

Integrations Supported

Salesforce
Bigin by Zoho CRM
HubSpot CRM
Kommo
Pipedrive
Zapier

Integrations Supported

Salesforce
Aircall
Five9
Genesys Cloud CX
Magento
Shopify
Twilio

API Availability

Has API

API Availability

Pricing Information

€50/ month (Pay as YouGo)
Free Version

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

TENIOS

Date Founded

2001

Company Location

Germany

Company Website

www.tenios.de/

Company Facts

Organization Name

RedRoute

Company Location

United States

Company Website

www.redroute.com

Categories and Features

AI Voice Agents

Not specified

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
SIP Trunking

Communication APIs

Not specified

Telephony

Call Monitoring
IVR / Voice Recognition
VoIP

Toll Free 800 Number

Not specified

Voice Bot

Not specified

Categories and Features

Customer Service

Not specified

Voice Bot

Not specified

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