Text vs. LeadChat

Text — AI Customer Service Text is a customer service platform with one goal most platforms don't have: generating revenue from conversations, not just closing them. It handles support, captures leads, and converts service conversations into measurable revenue. AI agent, live chat, help desk, analytics in one tool. Most platforms close tickets. Text closes sales. Here's what that looks like in practice: • AI agent — resolves FAQs, returns, and order status end to end with a 74% resolution rate, so your team handles only what needs a human • Live Chat — detects hesitation and triggers proactive conversations, so browsers convert before they leave • Help Desk — routes every conversation to the right agent with full context, so the right person closes it faster • Copilot — surfaces reply suggestions and customer history on demand, so every response is accurate and fast • Lead Capture — qualifies visitors and captures intent after hours, so your team opens the day with context-rich leads • Inbox — chat, email, Messenger, and SMS in one workspace with full conversation history, so every agent has full context before they type a word • Workflows — connects Text to HubSpot, Shopify, Slack, and more, so routing, tagging, and follow-ups run automatically • Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity • Reports — track chat volume, CSAT, AI resolution rates, and team performance in one place, so you know exactly what's driving revenue and what isn't • One workspace — manage chats, tickets, emails, and reports in one place, so your team never switches tools to get the full picture The gap between a support team and a sales team is smaller than most businesses think. Text closes it. Built for enterprise trust and security • SOC 2 • GDPR • CCPA • PCI DSS Trusted by 35,000+ companies — PayPal, IKEA, Sephora, Mercedes-Benz. Free for 14 days, no credit card required

Connect with your most promising leads through real live chat agents. Research indicates that businesses lose approximately 63% of their leads originating from paid traffic, which is a significant loss. Envision the potential to increase your conversion rates by overhauling your live chat strategy! Modern consumers desire quick support and authentic interactions—something that chatbots fall short on. At LeadChat, our exceptional sales agents are on standby 24/7 to build stronger connections and improve your conversion outcomes. This means you gain the benefits of an expert in-house sales team without the hefty costs or the need for extensive infrastructure. Since hot leads can slip away quickly, you can have live agents ready to engage just four hours after joining LeadChat! Our agents respond to every chat request in less than 10 seconds, matching chatbot efficiency while adding a personal touch that enhances the interaction. By providing immediate access to a ready-to-go team of sales experts, we remove the lengthy and often burdensome recruiting process. With a staggering 98% of website visitors leaving without inquiries, we ensure to reach out proactively before they exit! Not only does our service boost customer satisfaction, but it also has the potential to substantially increase your revenue stream. In a competitive marketplace, timely and personalized communication can make all the difference in converting leads into loyal customers.