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What is Text?
Text — AI Customer Service
Text is a customer service platform with one goal most platforms don't have: generating revenue from conversations, not just closing them. It handles support, captures leads, and converts service conversations into measurable revenue. AI agent, live chat, help desk, analytics in one tool. Most platforms close tickets. Text closes sales.
Here's what that looks like in practice:
• AI agent — resolves FAQs, returns, and order status end to end with a 74% resolution rate, so your team handles only what needs a human
• Live Chat — detects hesitation and triggers proactive conversations, so browsers convert before they leave
• Help Desk — routes every conversation to the right agent with full context, so the right person closes it faster
• Copilot — surfaces reply suggestions and customer history on demand, so every response is accurate and fast
• Lead Capture — qualifies visitors and captures intent after hours, so your team opens the day with context-rich leads
• Inbox — chat, email, Messenger, and SMS in one workspace with full conversation history, so every agent has full context before they type a word
• Workflows — connects Text to HubSpot, Shopify, Slack, and more, so routing, tagging, and follow-ups run automatically
• Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity
• Reports — track chat volume, CSAT, AI resolution rates, and team performance in one place, so you know exactly what's driving revenue and what isn't
• One workspace — manage chats, tickets, emails, and reports in one place, so your team never switches tools to get the full picture
The gap between a support team and a sales team is smaller than most businesses think. Text closes it.
Built for enterprise trust and security
• SOC 2
• GDPR
• CCPA
• PCI DSS
Trusted by 35,000+ companies — PayPal, IKEA, Sephora, Mercedes-Benz.
Free for 14 days, no credit card required
What is Teckinfo ActivDesk?
Teckinfo’s ActivDesk Help Desk Software equips organizations with the tools necessary to deliver swift and uniform customer support through a unified, AI-powered platform. By integrating customer communications from various sources like voice, email, chat, WhatsApp, SMS, and social media into one streamlined interface, it guarantees that all inquiries are systematically monitored and addressed. With functionalities such as smart ticket management, automated routing, and a detailed agent dashboard, ActivDesk ensures comprehensive visibility into customer histories, allowing for personalized assistance tailored to each individual.
In addition, ActivDesk features AI-driven chatbots and voice bots that manage routine questions and provide assistance around the clock. By leveraging sentiment analysis and natural language processing, it supports agents in understanding customer intent while reducing their workload. Its capabilities in service level agreement and escalation management ensure timely resolutions through automated alerts. The platform also includes a built-in knowledge base, effortless integrations, sophisticated analytics, and a scalable cloud framework, making ActivDesk a secure, cost-effective, and forward-thinking help desk solution that is vital for contemporary businesses. Moreover, as customer demands shift over time, ActivDesk is designed to evolve alongside these trends, further establishing its role as a crucial resource in enhancing customer support. This adaptability not only improves service quality but also fosters lasting relationships between businesses and their clients.
Media
No images available
Integrations Supported
BigCommerce
Ecwid
Facebook Messenger
Gmail
Shopify
Squarespace
Webflow
WhatsApp
WooCommerce
WordPress
Integrations Supported
BigCommerce
Ecwid
Facebook Messenger
Gmail
Shopify
Squarespace
Webflow
WhatsApp
WooCommerce
WordPress
API Availability
Has API
API Availability
Has API
Pricing Information
$25 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Text Inc.
Date Founded
2002
Company Location
United States
Company Website
www.text.com
Company Facts
Organization Name
Teckinfo Solutions pvt. ltd.
Date Founded
1995
Company Location
India
Company Website
www.teckinfo.com
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management