Thrio vs. CallHub

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What is Thrio?

Regardless of your business's size or structure, and no matter how many agents you employ in customer service, sales, or support roles, our cloud-based contact center solution guarantees that your organization stays at the heart of every interaction. Envision a setting where agents feel more fulfilled in their roles and achieve remarkable productivity, causing every customer to leave with satisfaction and a strong inclination to return. This ecosystem allows all service providers and enterprises to utilize cutting-edge, user-friendly cloud technology that is easily scalable. Our platform is expertly crafted to cut down on expenses, simplify vendor relationships, and tackle integration hurdles effectively. It provides the flexibility to cater to your specific operational requirements while ensuring minimal disruption to your services. Thrio adeptly oversees both incoming and outgoing communications across various channels such as voice, SMS, chat, email, and social media. Our all-encompassing routing engine cleverly merges these different communication pathways within a sophisticated native workflow automation system, showcasing the height of hybrid communication solutions. This forward-thinking strategy not only boosts customer engagement but also optimizes internal workflows, leading to enhanced overall performance. By investing in this technology, businesses can expect a transformational shift that benefits both agents and clients alike.

What is CallHub?

CallHub is an all-in-one digital outreach platform helping political campaigns, nonprofits, advocacy groups, unions, and businesses connect with their audiences at scale through calls, texts, email, and automation. Built for both high-volume and personalized engagement, CallHub offers Predictive, Power, and Auto Dialers with AI-driven Smart Insights that analyze call sentiment in real time. Features like Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance boost call deliverability and answer rates. On the messaging front, CallHub enables Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join campaigns with SMS/MMS support, link tracking, and automated responses. Workflow automation ties all channels together, while the mobile app makes it easy for volunteers to join and manage campaigns on the go. Seamless integrations with NationBuilder, NGP VAN, Salesforce, and Blackbaud keep your data unified and up to date. Compliant with SOC 2, ISO 27001, GDPR, and TCPA, CallHub is trusted by over 200,000 campaigns worldwide, powering 1B+ calls and 750M+ texts to date.

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Integrations Supported

Facebook

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Integrations Supported

Blackbaud CRM

CiviCRM

Ecanvasser

NGP VAN

NationBuilder

OSDial

PDI

Salesforce

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API Availability

Has API

API Availability

Has API

Pricing Information

$89 per month

Pricing Information

$0

You only pay for the cost of the calls and text messages.

USA rates:
Outgoing calls: $0.045/dial
Incoming calls: $0.026/min
Voice Broadcast: $0.046/min
Outgoing SMS: $0.019/sms segment
Incoming SMS: Free
Outgoing MMS: $0.048/mms message

Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Android

iPhone

Customer Service / Support

Standard Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

Online Training

Training Options

Documentation Hub

Webinars

Online Training

Company Facts

Organization Name

Thrio

Company Location

United States

Company Website

www.thrio.com

Company Facts

Organization Name

CallHub

Date Founded

2013

Company Location

United States

Company Website

callhub.io

Categories and Features

Business Process Automation

Not specified

Business VoIP

IVR / Voice Recognition

Call Center

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Call Center Infrastructure (CCI)

Not specified

Call Recording

Not specified

Contact Center as a Service (CCaaS)

Not specified

Customer Communications Management

Chat / Messaging

IVR

Call Logging

Call Recording

Call Routing

Live Chat

Proactive Chat

Telephony

Call Center Management

Call Monitoring

Contact Management

IVR / Voice Recognition

Inbound Reporting

Outbound Reporting

Predictive Dialer

Workflow Automation

Not specified

Workflow Management

Not specified

Categories and Features

Bulk SMS

Connect with 10,000 contacts in just a matter of minutes using our Bulk Messaging Service! Effortlessly send SMS and MMS messages to your entire contact list with CallHub’s automated mass messaging platform. Quickly share announcements, event invitations, fundraising requests, and much more. Get started in less than 5 minutes!

Not specified

Business Text Messaging

Not specified

Call Center

Introducing a revolutionary Call Center Solution that amplifies your calling capacity by tenfold without breaking the bank! Say goodbye to the frustrations of manual labor, constant busy signals, and unreturned voicemails. Enhance your calling efficiency, scalability, and dependability with CallHub. Our user-friendly call center software simplifies the process for you.

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Real-time Chat

Reporting/Analytics

Call Center Infrastructure (CCI)

Not specified

Call Recording

Archiving

Call Sharing

Distributed Call Recording

Event Triggered Recording

File Transfer

Instant Retrieval

Recording Bookmarking

Scheduled Recording

Contact Center as a Service (CCaaS)

Not specified

Political Campaign

Introducing a robust, all-encompassing solution for political campaigns. CallHub provides an extensive digital organizing platform designed for fundraising, voter registration, canvassing, grassroots mobilization, and get-out-the-vote efforts. Effortlessly engage volunteers and voters through impactful calling, texting, and email initiatives—all within a single platform that features built-in automation and seamless integrations.

Campaign Analysis

Demographic Data

Donor Targeting

Email Marketing

Progressive

Predictive Dialer

Increase your call volume threefold per hour using our predictive dialing system, allowing agents to focus more on engaging with contacts. Here's how it works: 1. Directly connect agents to calls that are answered, bypassing busy signals, invalid numbers, and unanswered calls. 2. The system intelligently modifies the dialing pace to minimize the occurrence of dropped calls. 3. Leave voicemails automatically for any calls that reach answering machines. 4. Utilize adaptable scripts that enhance the flow of conversations. 5. Accessible for agents through both a mobile application and a web interface.

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

FCC Compliance

FTC Compliance