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What is Toma?

Toma is a cutting-edge AI solution tailored for automotive dealerships, designed to develop personalized voice agents that facilitate key operations like scheduling appointments, providing customer assistance, handling parts inquiries, and issuing recall alerts, all while serving as an ever-present virtual team member. This sophisticated platform delivers full receptionist capabilities, managing incoming calls at any hour, confirming and rearranging service appointments, transferring calls when needed, and resolving complex situations through appropriate escalation. Moreover, Toma takes the initiative by launching outbound campaigns, including recall notifications and appointment reminders to reduce no-show occurrences, while also collecting detailed information from callers, such as vehicle details and part numbers, to relay to dealership personnel. By effectively integrating with dealership management systems, Toma taps into real-time data, ensuring seamless, low-latency dialogues that reflect the dealership's up-to-date inventory, service offerings, and operational frameworks. This integration not only improves customer engagement but also streamlines workflow efficiency across the dealership, ultimately leading to enhanced overall performance and customer satisfaction. Additionally, Toma's ability to learn from interactions allows it to adapt and refine its responses, further elevating the dealership's service quality over time.

What is AlertMiner?

We convert your data into meaningful insights that drive action. AutoAlert’s platform forecasts customer behavior, identifying those poised for an immediate upgrade. AlertMiner aggregates a wide range of customer metrics into a unified summary, which helps in developing an effective engagement strategy. The predictive analytics scoring system emphasizes your best opportunities, while clear alerts clarify the reasoning behind these insights. Additionally, dynamic phone scripts optimize the calling process, improving overall efficiency. As a trailblazer in the automotive industry, AutoAlert introduced the first Customer Experience Management (CXM) Platform and continues to spearhead innovation in automotive intelligence software. AlertMiner reveals which customers are most likely to make a purchase today, thereby maximizing profitability for car dealerships. The AutoAlert platform is designed for intuitive use across all dealership departments, promoting collaboration around data to enhance both sales and service opportunities, and ensuring a seamless customer experience. With a strong dedication to cutting-edge data-mining solutions, AutoAlert not only bolsters customer relationships but also fosters loyalty, reinforcing its status as an industry frontrunner. By leveraging sophisticated analytics and insights, AutoAlert enables dealerships to not only meet challenges but thrive in a competitive market landscape. This approach ultimately allows dealerships to create personalized experiences that resonate with customers, further solidifying their market presence.

Media

Media

Integrations Supported

Integrations Supported

Volie
mScanAPI®

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Toma

Date Founded

2024

Company Location

United States

Company Website

www.toma.com

Company Facts

Organization Name

AutoAlert

Company Location

United States

Company Website

www.AutoAlert.com

Categories and Features

AI Voice Agents

Not specified

Auto Dealer

Not specified

Categories and Features

Data Mining

Not specified

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