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What is Toma?

Toma is a cutting-edge AI solution tailored for automotive dealerships, designed to develop personalized voice agents that facilitate key operations like scheduling appointments, providing customer assistance, handling parts inquiries, and issuing recall alerts, all while serving as an ever-present virtual team member. This sophisticated platform delivers full receptionist capabilities, managing incoming calls at any hour, confirming and rearranging service appointments, transferring calls when needed, and resolving complex situations through appropriate escalation. Moreover, Toma takes the initiative by launching outbound campaigns, including recall notifications and appointment reminders to reduce no-show occurrences, while also collecting detailed information from callers, such as vehicle details and part numbers, to relay to dealership personnel. By effectively integrating with dealership management systems, Toma taps into real-time data, ensuring seamless, low-latency dialogues that reflect the dealership's up-to-date inventory, service offerings, and operational frameworks. This integration not only improves customer engagement but also streamlines workflow efficiency across the dealership, ultimately leading to enhanced overall performance and customer satisfaction. Additionally, Toma's ability to learn from interactions allows it to adapt and refine its responses, further elevating the dealership's service quality over time.

What is Matador AI?

Matador is an advanced conversational AI platform tailored specifically for automotive dealerships, with the objective of improving and simplifying interactions related to sales, service, and support on a large scale. This innovative system includes an AI-powered sales agent for lead generation and nurturing, an AI service agent designed to enhance service revenue and maintain customer loyalty, and an AI call agent that guarantees all inbound calls are attended to, all leveraging the power of “AutomotiveGPT.” Matador also pinpoints essential “opportunity searches” that direct teams on subsequent actions, while automating various tasks such as SMS outreach, appointment setting, and follow-up messages. Furthermore, it boasts features for broadcast messaging, regulatory compliance, automated workflows, video integration, and a strong compatibility with dealer CRMs and lead management systems. Users can take advantage of a browser extension that allows text messaging directly from any CRM or web application using their business number, which includes templates, dynamic fields, scheduling options, attachments, and synchronized messaging capabilities. Trusted by over 1,000 dealerships, Matador empowers automotive professionals to revolutionize their customer interactions. Moreover, the platform's extensive array of tools positions it to significantly reshape how dealerships connect with clients and oversee their operations. With the continuous evolution of customer expectations, Matador remains committed to providing solutions that meet the changing needs of the automotive industry.

Media

Media

Integrations Supported

DealerSocket
Facebook
Momentum
VinSolutions Connect CRM
autoTRADER

Integrations Supported

DealerSocket
Facebook
Momentum
VinSolutions Connect CRM
autoTRADER

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Toma

Date Founded

2024

Company Location

United States

Company Website

www.toma.com

Company Facts

Organization Name

Matador AI

Company Location

Canada

Company Website

matador.ai/

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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