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What is Toma?

Toma is a cutting-edge AI solution tailored for automotive dealerships, designed to develop personalized voice agents that facilitate key operations like scheduling appointments, providing customer assistance, handling parts inquiries, and issuing recall alerts, all while serving as an ever-present virtual team member. This sophisticated platform delivers full receptionist capabilities, managing incoming calls at any hour, confirming and rearranging service appointments, transferring calls when needed, and resolving complex situations through appropriate escalation. Moreover, Toma takes the initiative by launching outbound campaigns, including recall notifications and appointment reminders to reduce no-show occurrences, while also collecting detailed information from callers, such as vehicle details and part numbers, to relay to dealership personnel. By effectively integrating with dealership management systems, Toma taps into real-time data, ensuring seamless, low-latency dialogues that reflect the dealership's up-to-date inventory, service offerings, and operational frameworks. This integration not only improves customer engagement but also streamlines workflow efficiency across the dealership, ultimately leading to enhanced overall performance and customer satisfaction. Additionally, Toma's ability to learn from interactions allows it to adapt and refine its responses, further elevating the dealership's service quality over time.

What is OneDealer Platform?

OneDealer Automotive Solutions serves as a comprehensive cloud platform that empowers auto retailers to embrace innovation and streamline the process of adapting to the demands of digital transformation. This platform not only enhances operational efficiency but also equips car dealerships to optimize their performance across all aspects of the purchasing journey, both online and offline. In the realm of dealership campaign management, everything is conveniently consolidated in one location. Auto dealerships today grapple with the necessity to cultivate an engaged customer base and deliver tailored marketing communications that resonate at the perfect moment. The intricacies of the automotive sector present significant challenges, and without effective analytical tools, pinpointing inefficiencies or recognizing areas of financial loss becomes a formidable task. Business Analytics stands out as the pioneering reporting and management suite crafted specifically for the needs of auto dealerships, ensuring they have the insights required to thrive in a competitive landscape. This unique approach not only facilitates better decision-making but also fosters a deeper connection with customers.

Media

Media

Integrations Supported

Integrations Supported

incadea.dms

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Toma

Date Founded

2024

Company Location

United States

Company Website

www.toma.com

Company Facts

Organization Name

OneDealer International

Date Founded

2015

Company Location

Germany

Company Website

www.onedealer.com

Categories and Features

AI Voice Agents

Not specified

Auto Dealer

Not specified

Categories and Features

Auto Dealer

Lease Management
New Car Dealer
Service Department
Website Integration

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