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What is Tonzio?

Tonzio gives Windows-focused IT teams one operational view across endpoints, networks, support requests, and common workplace controls. Teams can inventory devices and software, inspect hardware and update state, diagnose performance, track latency, packet loss, jitter, speed and uptime, and extend site monitoring with network sentinels. Built-in Helpdesk adds email-driven tickets, queues, SLAs, attachments and linked-device context. Tonzio also supports centralized Outlook email signatures and managed website-blocking rules. Events, notifications, assets, dashboards, reports, exports, webhooks and a scoped Client API connect the evidence to day-to-day IT workflows. Security and configuration views cover supported controls such as antivirus, firewall, BitLocker, UAC, screen lock, MFA, login protection, session revocation and account audit history.

What is SysAid?

Plenty of AI tools advise. SysAid acts. Built on proven ITSM and powered by agentic AI, SysAid starts executing on day one, resolving tickets, fulfilling requests, running automations, and pushing changes with zero manual effort. Think of it as an AI workforce for IT, not a chat window. Every action follows rules your team controls, is fully logged, and is completely transparent, which makes SysAid the only ITSM platform that gives you autonomous AI without giving up oversight. Setup requires no code and no developers. One platform covers the full service lifecycle: incidents, requests, changes, problems, assets and CMDB, SLAs, and knowledge. Deployment takes weeks rather than months. Your technicians get out of the repeat-request loop and back to high-value projects. Users get immediate, conversational support instead of a queue. And you get clear, measurable proof of ROI to bring to the executive team.

Media

Media

Integrations Supported

Integrations Supported

Asterisk
Axonius
BeyondTrust Cloud Privilege Broker
Chronicle SOAR
Google Workspace
Help Desk Migration
Jira
Microsoft 365
Nagios XI
NetWatch.ai
OneLogin
Qlik Sense
QuickBooks Online
SIGNL4
Sage 50
Syteca
TeamViewer
Trello
Zero Incident Framework

API Availability

Has API

API Availability

Has API

Pricing Information

$29
Free Trial Offered?

Pricing Information

We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tonzio

Date Founded

2025

Company Location

Newark, Delaware, United States

Company Website

www.tonzio.com

Company Facts

Organization Name

SysAid Technologies

Date Founded

2002

Company Location

Israel, Canada, Romania, United Kingdom

Company Website

www.sysaid.com

Categories and Features

Application Control

Not specified

Email Signature

Auto Update
Content Creation
Image Management
Signature Management
Templates

Help Desk

Alerts / Escalation
Automated Routing
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Configuration Management
Contract/License Management
IT Service Management
Inventory Management
Supplier Management

Network Monitoring

Bandwidth Monitoring
Diagnostic Tools
Internet Usage Monitoring
Real Time Analytics
Uptime Monitoring

Web Content Filtering

Browser-based Management Portal
Roles / Permissions

Categories and Features

AI IT Agents

Not specified

AI Tools

Not specified

AI-Powered ITSM Tools

Not specified

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Reporting / Analytics

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management

IT Automation

Not specified

IT Management

Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory

IT Service

IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Network Monitoring

IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Patch Management

Automatic Scans
Custom Patches
Network Wide Management
Patch Testing
Remote Access/Control

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Remote Control
SLA Management
Self Service Portal

Workload Automation

Alerts / Notifications
Dashboard
Data Analysis / Visualization

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