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What is Topicbox?

Effectively organize and categorize information by team, project, or subject for optimal clarity. The News Center of your organization provides real-time updates to ensure easy access to important information. This setup allows teams from different locations to engage and contribute at their convenience, regardless of time. A simple web link enables easy referencing of any email discussion. It is crucial that new team members receive vital historical context from their very first day to help them integrate smoothly. Additionally, facilitate the sharing of institutional knowledge with access to pertinent topics and a powerful search feature. Sidestep the issues associated with endless CC lists that can lead to either exclusion or unnecessary inclusion of individuals. Strengthen communication by ensuring that the appropriate audience is reached with the information. Offer individuals the chance to subscribe to topics of interest, enabling them to tailor their preferences for either immediate updates or daily digests. As part of Fastmail's commitment to excellence, Topicbox focuses on providing the same level of passionate, customer-centric support. We take immense pride in our dedication to users, continually working to enhance the email experience for everyone while adapting our services based on valuable user input. By prioritizing user feedback, we aim to create a more intuitive and efficient communication platform for all.

What is Front?

Front is a comprehensive customer service solution designed to enhance teamwork and collaboration. This robust platform empowers more than 9,000 businesses, including yours, to achieve exceptional five-star service effortlessly. By streamlining communication and integrating various tools, Front ensures that customer interactions are both efficient and effective.

Media

Media

Integrations Supported

Integrations Supported

AccessOwl
Aircall
Chatra
Dialpad Sell
Dropbox
Facebook
Ikigai
Indent
Integrately
Klaus
LiveWebinar
Lorikeet
Membrane
PagerDuty
Pylar
Salesforce
Toky
Zendesk Sell
Zoho Directory
Zulip

API Availability

API Availability

Has API

Pricing Information

$10 per month
Free Trial Offered?

Pricing Information

$19.00/month/user
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Topicbox

Date Founded

2017

Company Location

Australia

Company Website

www.topicbox.com

Company Facts

Organization Name

Front

Date Founded

2013

Company Location

United States

Company Website

front.com

Categories and Features

Email Management

Email Archiving
Shared Inboxes

Productivity

Collaboration
File Sharing
Project Management
Task Management

Team Communication

Discussion Threads
Search

Categories and Features

AI Customer Service

Not specified

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing

Customer Communications Management

Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization

Customer Engagement

Communication Management
Community Management
Live Chat

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Live Chat
Performance Metrics
Workflow Management

Customer Success

Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics

Email Clients

Not specified

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Internal Communications

App Integration
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Social Sharing

Live Chat

Canned Responses
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Productivity

Collaboration
Notes Management
Project Management
Task Management
Team Chat

Remote Support

Live Chat
Real-time Chat

Team Communication

Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Task Management
Video Conferencing

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Project Planning
Task Management
Third Party Integration

Workflow Management

Access Controls/Permissions
Calendar Management
Configurable Workflow
Task Management
Third Party Integrations
Workflow Configuration

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