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What is Topicbox?

Effectively organize and categorize information by team, project, or subject for optimal clarity. The News Center of your organization provides real-time updates to ensure easy access to important information. This setup allows teams from different locations to engage and contribute at their convenience, regardless of time. A simple web link enables easy referencing of any email discussion. It is crucial that new team members receive vital historical context from their very first day to help them integrate smoothly. Additionally, facilitate the sharing of institutional knowledge with access to pertinent topics and a powerful search feature. Sidestep the issues associated with endless CC lists that can lead to either exclusion or unnecessary inclusion of individuals. Strengthen communication by ensuring that the appropriate audience is reached with the information. Offer individuals the chance to subscribe to topics of interest, enabling them to tailor their preferences for either immediate updates or daily digests. As part of Fastmail's commitment to excellence, Topicbox focuses on providing the same level of passionate, customer-centric support. We take immense pride in our dedication to users, continually working to enhance the email experience for everyone while adapting our services based on valuable user input. By prioritizing user feedback, we aim to create a more intuitive and efficient communication platform for all.

What is Plumm?

Plumm serves as a centralized inbox where all your customer support emails and live chat interactions are kept together. Whether it's an email directed to support@yourproject1.com or a chat inquiry from yourproject2.com, everything is organized within the same Plumm inbox for easy access and management. This ensures that no customer communication is overlooked, streamlining the support process effectively.

Media

Media

Integrations Supported

Indent

Integrations Supported

Indent

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Pricing Information

$7 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Topicbox

Date Founded

2017

Company Location

Australia

Company Website

www.topicbox.com

Company Facts

Organization Name

Plumm

Date Founded

2019

Company Location

Poland

Company Website

www.plummapp.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

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