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What is TrackBiz?

Choose a virtual phone number, whether local or toll-free, from your desired region and link it to your existing call center or mobile device. Keep track of both incoming and outgoing calls while selecting your originating phone number for making calls or sending messages to various recipients. Make use of charts and reports to assess and pinpoint your most successful sources. This process enhances your ability to make informed choices regarding your communication tactics, ultimately improving overall effectiveness in your outreach efforts. Additionally, leveraging this data can lead to more refined strategies over time.

What is Fastcall?

Fastcall is a cloud communication solution designed specifically for teams that leverage Salesforce, allowing for both inbound and outbound calling directly within the Salesforce ecosystem. This platform enables professionals in sales and customer service to make and receive calls effortlessly, utilizing features like click-to-call and linking call activities to Salesforce records seamlessly. It offers a range of functionalities including call routing, queues, IVR, call recording, voicemail, monitoring, reporting, and the automated logging of activities, although the availability of these features depends on the selected plan and its configuration. Furthermore, Fastcall extends its capabilities to business texting and messaging, integrating features for applications like WhatsApp as well. Administrators can easily configure users, phone numbers, and call flows right from Salesforce, while agents have the flexibility to access the platform via both desktop and mobile interfaces. This comprehensive solution is particularly beneficial for organizations looking to merge telephony and contact center functionalities with their Salesforce CRM, making it an ideal option for sales teams, customer service departments, and contact center operations, thereby fostering a unified communication experience for all users. The integration not only enhances productivity but also improves collaboration among team members, ultimately driving better business outcomes.

Media

Media

Integrations Supported

Integrations Supported

Salesforce
Slack
Twilio
WhatsApp

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$30/user/month
Monthly billing is $30 per user per month; annual billing is $24 per user per month. A 10-user minimum applies. Additional usage charges may apply to calling and messaging.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Track Sources Communications

Company Website

www.track-biz.com/Auth/Landing

Company Facts

Organization Name

Fastcall

Date Founded

2007

Company Location

United States

Company Website

fastcall.com

Categories and Features

Call Tracking

Not specified

Categories and Features

Call Tracking

Not specified

Telephony

Not specified

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