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What is Trust+?

Trust+ is a cutting-edge solution for call recording that enables recordings to be shared directly with callers, enhancing convenience and fostering transparency. This service not only builds trust but also provides a substantial competitive edge in the industry. Integrated smoothly with your IVR system, Trust+ allows callers the choice to record their conversations with the contact center. When they opt for this feature, the conversation is securely archived within the Trust+ platform, and the caller is promptly informed via SMS about how to access their recording easily. Ideal for any business focused on delivering exceptional customer service, Trust+ is applicable across various sectors including telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare. This multifunctional tool not only improves the overall customer experience but also deepens the connection between service providers and their clients, ultimately leading to greater customer satisfaction and loyalty. By prioritizing such innovative solutions, organizations can significantly elevate their service standards and differentiate themselves in a competitive market.

What is Eleveo?

Our globally recognized solutions for contact center compliance and workforce optimization have received numerous accolades. By implementing compliance recording, businesses can safeguard themselves against theft, legal issues, and potential fines. Eleveo offers comprehensive coverage tailored to your requirements, accommodating everything from voice calls to land mobile radios. To maintain compliance, users have the option to anonymize or eliminate sensitive information from their data. Data archiving can be customized based on specific rules or can be done automatically through categorization features. Additionally, you can oversee your team's voice interactions with clients effectively. Every action taken within the system is logged for auditing purposes, and simplified extracts are available for thorough compliance reviews. It is essential to record support, sales, and back-office business transactions to protect your interests, ensuring everything is documented in a centralized location. With decades of experience in recording voice conversations, our solutions have gained the trust of clients worldwide, reinforcing our commitment to excellence in compliance and optimization. This level of reliability makes us a preferred choice for businesses striving for operational integrity.

Media

Media

Integrations Supported

Integrations Supported

Amazon Connect
CallFinder
Cisco Unified Contact Center
Microsoft Teams
Webex Contact Center
Zoom Contact Center

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Priced per named agent - Eleveo works with 450+ reseller partners globally

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServeMeBest

Date Founded

2013

Company Location

Bahrain

Company Website

www.servemebest.com/products/trustplus/

Company Facts

Organization Name

Eleveo

Date Founded

1999

Company Location

United States

Company Website

www.eleveo.com

Categories and Features

Call Recording

Archiving
Call Sharing
Instant Retrieval
On-Demand Recording

Customer Service

Not specified

Categories and Features

Call Recording

On-Demand Recording
Scheduled Recording
Screen Activity Recording

Customer Experience

Analytics
Dashboard

Speech Analytics

Not specified

Workforce Management

Not specified

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Reporting
Speech Analytics
Surveying
Workforce Management

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