Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • CallHub Reviews & Ratings
    422 Ratings
    Company Website
  • Nextiva Reviews & Ratings
    11,202 Ratings
  • Aircall Reviews & Ratings
    1,822 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    513 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    231 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,170 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,088 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    2,986 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,052 Ratings
    Company Website
  • CallTools Reviews & Ratings
    464 Ratings
    Company Website

What is TxContact?

The age of managing multiple applications is over. Chirp was created to enhance the efficiency of customer support teams by merging calls, web chats, emails, and social media communications into one singular platform. By utilizing the Chirp JavaScript SDK, users can easily subscribe to events from Chirp and take specific actions, such as changing states or starting calls triggered by particular web activities. Younger consumers often prefer live chat for its speed and convenience. TxChat offers a flexible chat module that can be smoothly integrated into your website, enabling real-time interaction with site visitors. This approach not only personalizes customer experiences with tailored offers but also increases sales conversion rates significantly. The click-to-chat functionality fosters immediate communication with potential clients. Furthermore, customer support representatives enjoy features like the ability to transfer conversations, use pre-written responses, and send attachments, all of which enhance the speed and effectiveness of customer service. In today's fast-paced digital environment, possessing such powerful tools profoundly improves the overall support experience. Ultimately, these innovations not only foster efficiency but also create a more engaging customer journey.

What is Contaque?

To keep your expanding business approachable and ensure customers don’t feel isolated, implementing a strategic approach to customer interactions is essential. A practical method to enhance these interactions involves adopting a mix of inbound, outbound, or blended call systems. By employing an advanced communication strategy that spans multiple platforms, you can maintain a presence wherever your customers choose to connect. Your agents can effortlessly log in and work remotely via their smartphones by using the Contaque app, available for both iOS and Android. This secure platform facilitates the exchange of ideas, messages, data, and various media formats that align with your preferred communication style. As a forward-thinking organization, we are acutely aware of the diverse needs of businesses and are committed to providing outstanding solutions to contact centers and enterprises globally. Our mission is to deliver integrated communication solutions while striving for complete customer satisfaction through a thorough understanding of their unique requirements, ensuring they always feel acknowledged and valued. By emphasizing customer engagement, you can cultivate loyalty, enhance relationships, and ultimately propel your business growth. Additionally, this commitment to accessibility and responsiveness will distinguish your brand in a competitive marketplace.

Media

Media

Integrations Supported

ConnectWise Automate
Facebook
JavaScript
Microsoft Dynamics 365
Microsoft Power BI
Oracle CRM On Demand
Oracle Siebel CRM
QuickBooks Online
Salesforce
Sugar Connect
Vtiger CRM
Zoho CRM

Integrations Supported

ConnectWise Automate
Facebook
JavaScript
Microsoft Dynamics 365
Microsoft Power BI
Oracle CRM On Demand
Oracle Siebel CRM
QuickBooks Online
Salesforce
Sugar Connect
Vtiger CRM
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Interlink Network Systems

Company Location

United States

Company Website

www.ilinknet.com/txcontact.html

Company Facts

Organization Name

Contaque

Company Location

India

Company Website

www.contaque.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Popular Alternatives

Popular Alternatives

Twilio Flex Reviews & Ratings

Twilio Flex

Twilio
Steam-connect Reviews & Ratings

Steam-connect

Codelogic