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What is URVA Connect?

Enhance your customer interactions and foster stronger connections with URVA Connect, the all-in-one platform that consolidates communications from various messaging services such as WhatsApp, Facebook Messenger, Instagram Direct Messages, SMS, and others, all within a unified interface. With URVA Connect, managing and replying to messages becomes effortless, ensuring that no information is lost when team members transition. This platform not only bolsters customer relationships but also keeps your business aligned, simplifying the process of updating deals and policies for seamless operations. By utilizing URVA Connect, you can streamline workflows and create a more cohesive experience for both your team and your customers.

What is SaleSmartly?

SaleSmartly is an all-encompassing AI-powered platform that facilitates effective communication with customers across various channels by merging messaging, support, sales, and analytics into a unified interface. This innovative tool brings together multiple platforms, including live chat, WhatsApp (including Business API), Facebook Messenger, Instagram, TikTok, Telegram, LINE, Email, VKontakte, and WeChat, allowing users to access all these services from one integrated dashboard. It includes functionalities that streamline repetitive support tasks to improve response times, as well as workflow management features that aid in the internal distribution and assignment of messages. The system also features a shared customer database that tracks interactions and browsing history, while offering real-time translation features to bridge communication gaps across different languages. Users gain access to insightful dashboards that evaluate metrics, trends, and performance across various channels and customer interactions, which helps in making informed decisions. Moreover, SaleSmartly offers customizable templates and guided resources specifically designed for e-commerce, B2B lead engagements, and tailored messaging approaches. The platform is committed to safeguarding user data and privacy, as evidenced by its adherence to security standards like ISO 27001 and ISO 27701. In addition, it fosters teamwork by incorporating collaboration tools that allow members to work together more effectively on customer interactions, ultimately leading to a more integrated customer service strategy. Overall, SaleSmartly stands out as a versatile solution that not only enhances communication but also promotes efficiency and security within customer service operations.

Media

Media

Integrations Supported

WhatsApp
Cisco Webex
Microsoft Teams
URVA Comply
URVA Sales
URVA Service
Zoom

Integrations Supported

WhatsApp
Facebook Messenger
Instagram
LINE
Meta AI
PartnerShare
Telegram
TikTok
VK
WeChat

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$12.72 per month
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

URVA

Date Founded

2015

Company Location

India

Company Website

urva.co/connect/omnichannel-chat-software-for-business/

Company Facts

Organization Name

SaleSmartly

Company Location

United States

Company Website

www.salesmartly.com

Categories and Features

Categories and Features

Popular Alternatives

Popular Alternatives