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What is Umnico?
A comprehensive omnichannel messaging solution unites 25 different business messengers, social media platforms, and more into a single chat center. Additionally, it features an automated customer relationship management system designed to enhance both sales and customer support efficiency by utilizing the same resources. This integration ensures a seamless communication experience for businesses and their clients alike.
What is Qiscus?
Elevate your customer engagement strategy by utilizing over 20 channels within a single platform, ensuring an outstanding experience through Qiscus. Transform potential leads into actual conversions, resolve complaints swiftly, and effectively promote your offerings with our integrated features. A cohesive dashboard merges channels such as WhatsApp, Facebook, Instagram, and LiveChat, enabling seamless interaction management. Incorporate a chat widget into your website and mobile applications for effortless customer access. Acquire in-depth insights into your customers, agents, and communication channels through extensive analytics. Our platform also supports integration with various systems to enhance automation and drive growth. Countless businesses have successfully catered to millions of customers with Qiscus' cutting-edge solutions, distinguishing themselves in a competitive market. By fostering customer trust throughout their journey, you can minimize lead leakages and enhance response times. Welcome your customers onto a unified platform, efficiently managing their profiles with robust CRM tools. Address inquiries, highlight your products, and organize customer data through CRM and tagging for improved management. Additionally, facilitate efficient support with a multichannel inbox that bolsters overall communication. This comprehensive strategy not only refines customer interactions but also significantly enhances brand loyalty, creating lasting relationships. Ultimately, leveraging these capabilities will empower your business to thrive in an increasingly digital world.
Integrations Supported
Facebook
Facebook Messenger
Instagram
Telegram
WhatsApp
Bitrix24
Discord
Kommo
Integrations Supported
Facebook
Facebook Messenger
Instagram
Telegram
WhatsApp
Google Business Messages
Google Play
API Availability
Has API
API Availability
Has API
Pricing Information
$7 per month
Umnico lets you design your own tariff plan. Pay for instant messengers and social media required by your business needs only. Get a discount of up to 35% when paying for a tariff plan for a period of 3 to 24 months.
Free Version
Free Trial Offered?
Pricing Information
$50 per month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
On-Site Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Umnico
Date Founded
2018
Company Website
umnico.com
Company Facts
Organization Name
Qiscus
Company Location
Indonesia
Company Website
www.qiscus.com/id
Categories and Features
Customer Communications Management
Chat / Messaging
Multi-Channel Communications
Personalization
Template Management
Live Chat
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Cloud Communication Platform
Not specified
Conversational AI
Not specified
Conversational Marketing
Multi-Channel Communication
Customer Communications Management
Multi-Channel Communications
Customer Service
Not specified
Customer Success
Not specified