Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • CrankWheel Reviews & Ratings
    240 Ratings
    Company Website
  • Zoho Assist Reviews & Ratings
    2,277 Ratings
    Company Website
  • Google Workspace Reviews & Ratings
    69,271 Ratings
    Company Website
  • Kasm Workspaces Reviews & Ratings
    127 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    166 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,237 Ratings
    Company Website
  • Rise Vision Reviews & Ratings
    1,540 Ratings
    Company Website
  • ISL Light Remote Desktop Reviews & Ratings
    1,598 Ratings
    Company Website
  • net2phone Reviews & Ratings
    197 Ratings
    Company Website
  • Monarch Money Reviews & Ratings
    139,855 Ratings
    Company Website

What is Unblu?

Established in 2008, Unblu is a Swiss firm dedicated to enhancing the digital experiences of customers at financial institutions through advanced technology solutions. Their Unblu Conversational Platform allows client service representatives and visitors to interact, communicate, explore, and work together seamlessly, fostering a more engaging and collaborative environment. By prioritizing user experience, Unblu aims to transform the way financial services are delivered.

What is CXInfinity?

Companies that thrive in delivering an omnichannel experience successfully retain 89% of their customers. By initiating real-time conversations with clients in their preferred environments, businesses can significantly improve the customer journey, which contributes to a more favorable brand image and enhanced customer loyalty. Astonishingly, when consumers' concerns are resolved on the first attempt, 99% of them remain loyal to the brand. To transform the customer experience, it is essential to provide representatives with a Unified Agent Workspace along with powerful tools. This setup allows agents to anticipate customer intentions even as they type, enabling them to offer prompt assistance. Moreover, utilizing a library of pre-defined answers for common inquiries greatly minimizes the time agents dedicate to each request. Agents can also take notes during interactions for future reference, ensuring continuity in service. Organizing conversations with multiple tags makes retrieval straightforward, and wrapping up discussions with concise summary calls enhances efficiency. It is vital to guarantee that no customer is left waiting for assistance, which can have a detrimental effect on satisfaction. To keep the pipeline flowing, continue to generate leads regardless of whether your agents are online or offline. By making past interaction data readily accessible on a single screen, conversion rates can be improved while simplifying the overall process. This holistic strategy not only fosters a smooth experience for agents but also enriches the customer journey, ultimately leading to a more effective service model.

Media

Media

Integrations Supported

Appway Digital Banking
Avaloq Core
Backbase
CREALOGIX Digital Hub
Enghouse Vidyo
Kore.ai
Octopus
Temenos Transact
ebankIT

Integrations Supported

Avaya Cloud Office
EpicCare EMR
FIS Telephone Banking
Genesys Cloud CX
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SAP Cloud Platform
ServiceNow
X (Twitter)
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Unblu

Date Founded

2008

Company Location

Switzerland

Company Website

www.unblu.com

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.cxinfinity.com/features/

Categories and Features

Chatbot

Natural Language Processing

Co-Browsing

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Screen Sharing

Screen Sharing

Desktop / Browser Sharing

Video Conferencing

Screen Sharing
Video Conferencing

Categories and Features

Co-Browsing

Not specified

Conversational AI

Not specified

Customer Service

Not specified

Live Chat

Not specified

Popular Alternatives

Popular Alternatives

Cardina Reviews & Ratings

Cardina

Caldera Labs
Heyday AI Reviews & Ratings

Heyday AI

Hootsuite