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What is Unblu?

Established in 2008, Unblu is a Swiss firm dedicated to enhancing the digital experiences of customers at financial institutions through advanced technology solutions. Their Unblu Conversational Platform allows client service representatives and visitors to interact, communicate, explore, and work together seamlessly, fostering a more engaging and collaborative environment. By prioritizing user experience, Unblu aims to transform the way financial services are delivered.

What is ChatBeacon?

Bring customer conversations and operator assistance together with ChatBeacon from SmartMax Software, Inc. Teams can support customers through chat, text messaging, video, and co-browsing, using guided chatbots and automated workflows where helpful. AI is optional: start with human-led service, help staff find answers with Cue, or use Aria AI agents for routine questions. AI Escalation connects customers with a live operator while preserving conversation context. Recall CRM helps teams draw on earlier interactions. Available as Cloud, Dedicated Private Cloud, or On-Premise software, ChatBeacon supports service and sales across industries. U.S.-based product support and a dedicated account manager are included for every customer, with no per-AI-resolution fees.

Media

Media

Integrations Supported

Avaloq Core
Backbase
CREALOGIX Digital Hub
Enghouse Vidyo
Finastra Essence
Kore.ai
Octopus
Puzzel
Temenos Transact
Verint Community
ebankIT

Integrations Supported

Dynamics 365 Customer Service
HubSpot CRM
Microsoft Teams
Salesforce
Shopify
Twilio
WooCommerce
Zapier
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$39/operator/mo
Shared Cloud: Launch $39/operator/month; Grow $69/operator/month, billed monthly. Scale: custom pricing. Dedicated Private Cloud and On-Premise are also available; contact ChatBeacon for pricing.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad
Windows
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Unblu

Date Founded

2008

Company Location

Switzerland

Company Website

www.unblu.com

Company Facts

Organization Name

SmartMax Software, Inc.

Date Founded

2005

Company Location

United States

Company Website

www.chatbeacon.ai/

Categories and Features

Chatbot

Natural Language Processing

Co-Browsing

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Screen Sharing

Screen Sharing

Desktop / Browser Sharing

Video Conferencing

Screen Sharing
Video Conferencing

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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