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features 5 out of 5 stars
design 4 out of 5 stars
support 5 out of 5 stars

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What is UniTalk?

UniTalk provides an extensive array of services within the telecommunications sector, encompassing offerings such as IP telephony, virtual PBX systems, and call tracking solutions. Additionally, they offer features like callback buttons and interactive widgets to enhance user experience. These tools are designed to streamline communication and improve customer engagement.

What is Binotel?

A virtual PBX acts as a holistic solution that integrates all business phone numbers into a unified network, maintaining a complete record of client communications and conversation histories. This system significantly improves operational efficiency and enhances customer service by facilitating smoother communications between employees and clients. Moreover, it automates client interactions and harmoniously integrates with the CRM system, delivering valuable insights into the quantity and quality of employee conversations, as well as the overall performance of the organization. By maintaining a consistently high level of customer service, this system empowers effective communication management. Users benefit from a dedicated account that monitors all call-related data, including total call counts, durations, recordings, missed call logs, and detailed analytics. The access to call recordings enables you to review any discussions between clients and managers, promoting accountability and motivating employees to elevate their performance. This feature not only expedites dispute resolution but also assists in training new employees, ensuring that the entire team is well-prepared for client interactions. Consequently, a virtual PBX not only enhances communication but also fosters a culture of ongoing enhancement and development within the organization, ultimately leading to improved business outcomes. As the company adapts to evolving client needs, this system proves invaluable in sustaining long-term success and satisfaction.

Media

Media

Integrations Supported

Pipedrive
Salesforce
Zoho CRM
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
monday AI work platform

Integrations Supported

Pipedrive
Salesforce
Zoho CRM
Corezoid
DIKIDI Business
Microsoft Dynamics 365
Podio
RemOnline
SmartCRM by Binotel
UTIP
Weblium
Zendesk
retailCRM

API Availability

Has API

API Availability

Pricing Information

$35/month
Free Trial Offered?

Pricing Information

$7.93 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

UniTalk

Date Founded

2017

Company Location

Ukraine

Company Website

unitalk.cloud

Company Facts

Organization Name

Binotel

Date Founded

2011

Company Location

Ukraine

Company Website

www.binotel.ua/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Voice Quality Enhancement

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Not specified

Call Tracking

Not specified

Cloud PBX

Not specified

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