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What is UniTalk?

UniTalk provides an extensive array of services within the telecommunications sector, encompassing offerings such as IP telephony, virtual PBX systems, and call tracking solutions. Additionally, they offer features like callback buttons and interactive widgets to enhance user experience. These tools are designed to streamline communication and improve customer engagement.

What is Eclipse CMS4?

Achieve a rapid return on investment through improved cost savings, streamlined operations, and superior customer service. Our Call Management System (CMS4) provides organizations with the necessary tools to effectively oversee their telephony costs, complete with comprehensive performance analytics. Whether managing a small setup or an expansive, international network, CMS4 delivers critical insights in your desired format. The system can be implemented as an On-Premises solution, a Cloud-based option, or as a fully managed hosted service. CMS4 allows users to scrutinize traffic at every gateway or trunk group, producing grade of service reports that indicate whether capacity meets current demand. By utilizing this information, organizations can ensure their systems run efficiently to meet existing requirements while also preparing for future growth. This flexibility not only maximizes resource utilization but also equips businesses to thrive in an evolving market landscape. As a result, adopting CMS4 can significantly enhance an organization's strategic positioning for long-term success.

Media

Media

Integrations Supported

Google Analytics
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Pipedrive
Salesforce
Zoho CRM
monday AI work platform

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$35/month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

UniTalk

Date Founded

2017

Company Location

Ukraine

Company Website

unitalk.cloud

Company Facts

Organization Name

Datatrack

Date Founded

1979

Company Location

United Kingdom

Company Website

datatrack.com/cms4/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Voice Quality Enhancement

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Business VoIP

Not specified

Call Center

Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics

Call Recording

Not specified

Call Tracking

Not specified

Telephony

Not specified

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