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What is Upcycle?

Upcycle is a cloud-based solution that functions as an all-in-one CRM and project management system specifically designed for marketing agencies, social media teams, PR professionals, and content creators. This cutting-edge platform seamlessly combines client communication and documentation with a variety of features, including project management, task tracking, campaign calendars, content planning, workflows for client approvals, advertising management, and performance metrics. Teams are able to leverage AI to help create engaging posts and devise comprehensive monthly content plans, while effectively managing client interactions through integrated messaging and social media platforms. Additionally, Upcycle facilitates the creation of invoices and estimates within a collaborative environment, optimizing business processes. The platform is also equipped with tools for team collaboration and offers tailored workspaces and controls suitable for freelancers, small teams, and larger enterprises. Targeted primarily at Arabic-speaking teams in Egypt and throughout the wider Middle East, Upcycle also caters to English-speaking users with an accessible interface. It is available through web browsers and includes a free tier for individual users, along with a limited-time trial for its premium features, allowing teams to evaluate its potential before making a financial commitment. The adaptable nature of this service further positions it as an essential resource for organizations eager to improve their operational productivity and effectiveness. Ultimately, Upcycle not only enhances workflow but also encourages creativity and innovation within teams.

What is Inboxful?

Inboxful is a versatile cloud platform tailored for customer service teams, enabling them to handle inquiries in Arabic and English across various social messaging platforms. It seamlessly merges conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callback requests, and detailed analytical reports. Each agent can take charge of particular discussions, while entire departments can manage designated service cases. Furthermore, teams have the ability to add internal notes, label conversations for easy categorization, and generate comprehensive reports for in-depth analysis. The Professional and Contact Center plans unlock advanced functionalities like routing, customizable workflows, and an extensive knowledge base, complemented by AI-generated draft responses for agent review. The Contact Center plan goes a step further by integrating chatbot responses with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector, contingent upon site evaluation. Access to Inboxful is available on both desktop and mobile browsers, but the activation of specific channels depends on customer account permissions and testing procedures. Additionally, in-app phone features require configuration and trial calls to confirm their effectiveness, ensuring that teams can adapt their customer service strategies to meet unique needs efficiently. This level of customization empowers organizations to enhance their engagement with customers across different platforms.

Media

Media

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
Facebook
Google Ads
Model Context Protocol (MCP)
TikTok

Integrations Supported

Facebook Messenger
Instagram
WhatsApp

API Availability

Has API

API Availability

Pricing Information

$0
Free plan for one user. Paid plans are priced per user, with monthly and annual billing. A 14-day trial of paid features is offered.
Free Trial Offered?

Pricing Information

$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Upcycle

Date Founded

2024

Company Location

Egypt

Company Website

upcycle-crm.com

Company Facts

Organization Name

Bokha

Company Location

Egypt

Company Website

inboxful.net

Categories and Features

CRM

Not specified

Categories and Features

Customer Service

Call Center Management
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant

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