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What is Upscope?

Now you have the ability to view your users' screens in real time, making the onboarding process smoother and more effective. Upscope cobrowsing is an innovative tool for interactive screen sharing that requires no downloads, aimed at enhancing user support and onboarding experiences. 1. With just one click, you can observe exactly what your user is experiencing. 2. You have the capability to navigate and interact on their screen using your own mouse. 3. This feature can be utilized instantly during live chat sessions or while on a phone call with the user. It also integrates effortlessly with platforms like Intercom, Zendesk, and Olark, along with your current phone system, ensuring a seamless experience across various channels. This functionality not only improves user satisfaction but also enhances the efficiency of support teams by facilitating real-time collaboration.

What is Acquire?

Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.

Media

Media

Integrations Supported

Salesforce
Zendesk
Facebook
Freshdesk
Freshservice
Google Analytics
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Intercom
Keap
Okta
Rambox
Slack
WeChat
WhosOn
WordPress
Wufoo
X (Twitter)
Zapier

Integrations Supported

Salesforce
Zendesk
Facebook
Freshdesk
Freshservice
Google Analytics
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Intercom
Keap
Okta
Rambox
Slack
WeChat
WhosOn
WordPress
Wufoo
X (Twitter)
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$18 per user per month
Free Trial Offered?
Free Version

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upscope

Date Founded

2016

Company Location

United Kingdom

Company Website

upscope.io

Company Facts

Organization Name

Acquire

Date Founded

2015

Company Location

United States

Company Website

acquire.io

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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