Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Zoho Assist Reviews & Ratings
    2,215 Ratings
    Company Website
  • CrankWheel Reviews & Ratings
    229 Ratings
    Company Website
  • ISL Light Remote Desktop Reviews & Ratings
    1,576 Ratings
    Company Website
  • Rise Vision Reviews & Ratings
    1,532 Ratings
    Company Website
  • ScreenMeet Reviews & Ratings
    34 Ratings
  • Kasm Workspaces Reviews & Ratings
    127 Ratings
    Company Website
  • Admin By Request Endpoint Privilege Management Reviews & Ratings
    105 Ratings
    Company Website
  • Google Workspace Reviews & Ratings
    69,146 Ratings
    Company Website
  • NinjaOne Reviews & Ratings
    6,035 Ratings
    Company Website
  • DoorLoop Reviews & Ratings
    1,010 Ratings
    Company Website

What is Upscope?

Now you have the ability to view your users' screens in real time, making the onboarding process smoother and more effective. Upscope cobrowsing is an innovative tool for interactive screen sharing that requires no downloads, aimed at enhancing user support and onboarding experiences. 1. With just one click, you can observe exactly what your user is experiencing. 2. You have the capability to navigate and interact on their screen using your own mouse. 3. This feature can be utilized instantly during live chat sessions or while on a phone call with the user. It also integrates effortlessly with platforms like Intercom, Zendesk, and Olark, along with your current phone system, ensuring a seamless experience across various channels. This functionality not only improves user satisfaction but also enhances the efficiency of support teams by facilitating real-time collaboration.

What is Acquire?

Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.

Media

Media

Integrations Supported

Salesforce
Zendesk
Freshchat
Intercom
LiveChat
WhosOn

Integrations Supported

Salesforce
Zendesk
Facebook
Freshdesk
Freshservice
Google Analytics
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Okta
Slack
WeChat
WordPress
X (Twitter)
Zapier
tradeit

API Availability

API Availability

Pricing Information

$18 per user per month
Free Trial Offered?

Pricing Information

$25 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upscope

Date Founded

2016

Company Location

United Kingdom

Company Website

upscope.io

Company Facts

Organization Name

Acquire

Date Founded

2015

Company Location

United States

Company Website

acquire.io

Categories and Features

Co-Browsing

Not specified

Remote Support

Diagnostic Tools
Screen Sharing
Session Transfer

Screen Sharing

Desktop / Browser Sharing

Categories and Features

Co-Browsing

Not specified

Customer Engagement

Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Video Content

Customer Service

Live Chat
Self Service Portal

Customer Success

Customer Engagement
Onboarding

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Transfer
Surveys & Feedback

Popular Alternatives

Popular Alternatives

Hippo Reviews & Ratings

Hippo

JungleWorks