Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Zoho Assist Reviews & Ratings
    2,108 Ratings
    Company Website
  • CrankWheel Reviews & Ratings
    187 Ratings
    Company Website
  • ISL Light Remote Desktop Reviews & Ratings
    1,568 Ratings
    Company Website
  • Rise Vision Reviews & Ratings
    1,452 Ratings
    Company Website
  • ScreenMeet Reviews & Ratings
    34 Ratings
  • Kasm Workspaces Reviews & Ratings
    127 Ratings
    Company Website
  • Admin By Request Endpoint Privilege Management Reviews & Ratings
    86 Ratings
    Company Website
  • Atera Reviews & Ratings
    1,986 Ratings
    Company Website
  • Google Workspace Reviews & Ratings
    68,857 Ratings
    Company Website
  • NinjaOne Reviews & Ratings
    4,660 Ratings
    Company Website

What is Upscope?

Now you have the ability to view your users' screens in real time, making the onboarding process smoother and more effective. Upscope cobrowsing is an innovative tool for interactive screen sharing that requires no downloads, aimed at enhancing user support and onboarding experiences. 1. With just one click, you can observe exactly what your user is experiencing. 2. You have the capability to navigate and interact on their screen using your own mouse. 3. This feature can be utilized instantly during live chat sessions or while on a phone call with the user. It also integrates effortlessly with platforms like Intercom, Zendesk, and Olark, along with your current phone system, ensuring a seamless experience across various channels. This functionality not only improves user satisfaction but also enhances the efficiency of support teams by facilitating real-time collaboration.

What is ETOOLSET?

A business chat application enhances communication between clients and customer service representatives, offering options for chat or an attractive form directly on your website. It serves as a streamlined platform that enables live interaction with every visitor to your site or e-commerce store. Beyond just facilitating conversations, this feature can seamlessly integrate with our Co-browsing application, which allows customers to share their screens with support agents. This capability enables you to guide customers in setting up new accounts, processing transactions, completing forms, or finding specific details. You can take charge of the customer's web browser remotely, regardless of their location, transforming this tool into a modern and efficient means of boosting customer support. This innovative strategy not only simplifies the assistance process but also creates a more engaging and tailored experience for users, ultimately leading to higher satisfaction and loyalty. Furthermore, by employing these solutions, businesses can build stronger relationships with their clientele, ensuring that their needs are met promptly and effectively.

Media

Media

Integrations Supported

Freshchat
Intercom
LiveChat
Salesforce
WhosOn
Zendesk

Integrations Supported

Freshchat
Intercom
LiveChat
Salesforce
WhosOn
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$18 per user per month
Free Trial Offered?
Free Version

Pricing Information

$6 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upscope

Date Founded

2016

Company Location

United Kingdom

Company Website

upscope.io

Company Facts

Organization Name

Hom-e

Date Founded

2012

Company Location

Poland

Company Website

etoolset.pl

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Popular Alternatives

Popular Alternatives

Live Assist for Microsoft Dynamics 365 Reviews & Ratings

Live Assist for Microsoft Dynamics 365

Communication Business Avenue