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What is Upscope?

Now you have the ability to view your users' screens in real time, making the onboarding process smoother and more effective. Upscope cobrowsing is an innovative tool for interactive screen sharing that requires no downloads, aimed at enhancing user support and onboarding experiences. 1. With just one click, you can observe exactly what your user is experiencing. 2. You have the capability to navigate and interact on their screen using your own mouse. 3. This feature can be utilized instantly during live chat sessions or while on a phone call with the user. It also integrates effortlessly with platforms like Intercom, Zendesk, and Olark, along with your current phone system, ensuring a seamless experience across various channels. This functionality not only improves user satisfaction but also enhances the efficiency of support teams by facilitating real-time collaboration.

What is Unblu?

Established in 2008, Unblu is a Swiss firm dedicated to enhancing the digital experiences of customers at financial institutions through advanced technology solutions. Their Unblu Conversational Platform allows client service representatives and visitors to interact, communicate, explore, and work together seamlessly, fostering a more engaging and collaborative environment. By prioritizing user experience, Unblu aims to transform the way financial services are delivered.

Media

Media

Integrations Supported

Freshchat
Intercom
LiveChat
Salesforce
WhosOn
Zendesk

Integrations Supported

Appway Digital Banking
Avaloq Core
Backbase
CREALOGIX Digital Hub
Enghouse Vidyo
Finastra Essence
Kore.ai
Octopus
Puzzel
Temenos Transact
Verint Community
ebankIT

API Availability

API Availability

Pricing Information

$18 per user per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upscope

Date Founded

2016

Company Location

United Kingdom

Company Website

upscope.io

Company Facts

Organization Name

Unblu

Date Founded

2008

Company Location

Switzerland

Company Website

www.unblu.com

Categories and Features

Co-Browsing

Not specified

Remote Support

Diagnostic Tools
Screen Sharing
Session Transfer

Screen Sharing

Desktop / Browser Sharing

Categories and Features

Chatbot

Natural Language Processing

Co-Browsing

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Screen Sharing

Screen Sharing

Desktop / Browser Sharing

Video Conferencing

Screen Sharing
Video Conferencing

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