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What is UserVoice?

UserVoice stands out as the premier platform for gathering product insights within the B2B Software as a Service (SaaS) sector. By seamlessly integrating with your current systems, UserVoice enhances the qualitative feedback you obtain with valuable quantitative data. This tool allows you to obtain direct feedback from your end users, enabling customer-facing employees to effortlessly collect insights in their usual work environment. With convenient integrations for Slack and Microsoft Teams, your whole organization can stay informed about customer sentiments and opinions in real-time. Additionally, this accessibility fosters a culture of continuous improvement within your team.

What is ClosedLoop AI?

ClosedLoop AI is a comprehensive AI-powered product intelligence solution built to transform customer feedback into clear, data-backed roadmap priorities. It connects with communication, support, and CRM platforms such as Gong, Slack, Zendesk, HubSpot, Salesforce, and more to automatically capture every relevant conversation. Rather than depending on manual categorization, the platform extracts structured signals including pain points, feature requests, objections, workarounds, and severity indicators. These signals are analyzed and clustered into meaningful patterns, allowing teams to see where customer needs are converging across channels. Advanced outcome scoring links each pattern to tangible business metrics like retention, expansion revenue, adoption rates, and new sales opportunities. Trend analysis highlights whether specific issues are growing, stable, or escalating, ensuring teams can act before churn risks increase. ClosedLoop AI also uncovers hidden insights from conversations customers never formally submitted as tickets. Through natural language AI chat, users can instantly query product trends, top requests, and priority drivers. Developers can access insights directly within their coding environments via MCP servers, CLI tools, or REST APIs. Automated intelligence briefs deliver daily, weekly, or monthly summaries tailored to product leaders, engineers, sales, and customer success teams. The platform eliminates guesswork by grounding every product decision in real customer evidence. By converting fragmented feedback into unified, outcome-based intelligence, ClosedLoop AI enables organizations to build products that directly reflect customer needs and measurable business impact.

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Integrations Supported

HubSpot CRM
Jira
Microsoft Teams
Salesforce
Slack
SurveyMonkey
Zapier
Zendesk
Adobe Marketo Engage
Azure DevOps Server
Bugsnag
CorralData
Fivetran
Ikigai
Microsoft Dynamics 365
Stackpile
Stackreaction
Wrike

Integrations Supported

HubSpot CRM
Jira
Microsoft Teams
Salesforce
Slack
SurveyMonkey
Zapier
Zendesk
Airtable
Gong

API Availability

API Availability

Has API

Pricing Information

Subscription Model
Free Trial Offered?

Pricing Information

$0
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

UserVoice

Date Founded

2008

Company Location

United States

Company Website

www.uservoice.com

Company Facts

Organization Name

ClosedLoop AI

Date Founded

2025

Company Location

United States

Company Website

closedloop.sh

Categories and Features

Crowdsourcing

Not specified

Customer Feedback

Not specified

Customer Service

Knowledge Base
Self Service Portal
Surveys & Feedback

Idea Management

Not specified

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping

Categories and Features

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping

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