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What is UserVoice?

UserVoice stands out as the premier platform for gathering product insights within the B2B Software as a Service (SaaS) sector. By seamlessly integrating with your current systems, UserVoice enhances the qualitative feedback you obtain with valuable quantitative data. This tool allows you to obtain direct feedback from your end users, enabling customer-facing employees to effortlessly collect insights in their usual work environment. With convenient integrations for Slack and Microsoft Teams, your whole organization can stay informed about customer sentiments and opinions in real-time. Additionally, this accessibility fosters a culture of continuous improvement within your team.

What is POPin?

Establishing an atmosphere where your remote team feels comfortable sharing their ideas, asking questions, and building relationships is crucial. The POPin crowdsourcing platform enables leaders to engage their teams in an ongoing improvement journey. It does this by presenting simple yet powerful questions in an easy-to-manage format. The platform's robust reporting and analytics capabilities bring vital feedback to the forefront, empowering leaders to respond quickly and effectively. Unlike traditional lengthy surveys, POPin provides an interactive and timely experience that encourages employees to engage with important issues, allowing them to concentrate on what truly matters. The well-being of an organization is significantly influenced by fostering authentic conversations, but it can be intimidating to speak candidly. By facilitating dynamic and secure participation, POPin supports leaders and change agents in accelerating crucial discussions that are essential for achieving successful outcomes and nurturing a healthier workplace culture. Moreover, by emphasizing open communication, organizations lay the groundwork for long-term success and adaptability, ultimately driving innovation and collaboration.

Media

Media

Integrations Supported

ActiveCampaign
Adobe Marketo Engage
BOSCO
Blotout
CA Flowdock
Causal
Crowdin
Fivetran
Jira Work Management
Klipfolio
Mozart Data
Quickwork
RedCappi
Salesforce Marketing Cloud Account Engagement
Singer
Sprout Social
Stackreaction
SurveyMonkey
Tray.ai
Zapier

Integrations Supported

ActiveCampaign
Adobe Marketo Engage
BOSCO
Blotout
CA Flowdock
Causal
Crowdin
Fivetran
Jira Work Management
Klipfolio
Mozart Data
Quickwork
RedCappi
Salesforce Marketing Cloud Account Engagement
Singer
Sprout Social
Stackreaction
SurveyMonkey
Tray.ai
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserVoice

Date Founded

2008

Company Location

United States

Company Website

www.uservoice.com

Company Facts

Organization Name

POPin

Date Founded

2014

Company Location

United States

Company Website

popinnow.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Categories and Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

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