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What is UserVoice?

UserVoice stands out as the premier platform for gathering product insights within the B2B Software as a Service (SaaS) sector. By seamlessly integrating with your current systems, UserVoice enhances the qualitative feedback you obtain with valuable quantitative data. This tool allows you to obtain direct feedback from your end users, enabling customer-facing employees to effortlessly collect insights in their usual work environment. With convenient integrations for Slack and Microsoft Teams, your whole organization can stay informed about customer sentiments and opinions in real-time. Additionally, this accessibility fosters a culture of continuous improvement within your team.

What is Pendo Feedback?

Pendo Feedback, previously known as Receptive, offers comprehensive demand intelligence tailored for your product. It empowers you to develop features that resonate with your most important clients. Efficiently gather and rank customer requests for features, enabling you to pinpoint areas for product and user experience enhancement across various segments. By quantifying revenue potential, you can remove uncertainty from the product planning and prioritization processes. Additionally, you can identify shared needs and collect feedback categorized by feature, customer type, and user cohort. To improve alignment on priorities and optimize the allocation of your development and design resources, you can distribute insightful reports. This alignment helps to match business objectives with customer demand effectively, ensuring that resources are directed where they are most needed. It is vital for customers to feel acknowledged regarding their feedback, and they should be kept updated on the progress of their requests, including delivery timelines and any ongoing developments. This transparency fosters trust and enhances customer satisfaction.

Media

Media

Integrations Supported

Slack
ActiveCampaign
Adobe Marketo Engage
Azure DevOps Server
Blotout
Bugsnag
Constant Contact Lead Gen & CRM
Crowdin
Flow XO
HubSpot CRM
HubSpot Customer Platform
Integrate.io
Jira Work Management
Meltano
SurveyMonkey
Trelica
Wrike
Zendesk
elevio

Integrations Supported

Slack
Agentforce 360 for Nonprofits

API Availability

API Availability

Pricing Information

Subscription Model
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserVoice

Date Founded

2008

Company Location

United States

Company Website

www.uservoice.com

Company Facts

Organization Name

Pendo

Date Founded

2013

Company Location

United States

Company Website

www.pendo.io/product/feedback/

Categories and Features

Crowdsourcing

Not specified

Customer Feedback

Not specified

Customer Service

Knowledge Base
Self Service Portal
Surveys & Feedback

Idea Management

Not specified

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping

Categories and Features

Idea Management

Activity Dashboard
Collaboration
Creator Tracking
Idea Ranking
Status Tracking

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Workflow Management

Product Roadmap

Collaboration
Content Import / Export
Drag & Drop
Feature Management
Prioritization
Requirements Management
Workflow Management

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