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What is UserVoice?

UserVoice stands out as the premier platform for gathering product insights within the B2B Software as a Service (SaaS) sector. By seamlessly integrating with your current systems, UserVoice enhances the qualitative feedback you obtain with valuable quantitative data. This tool allows you to obtain direct feedback from your end users, enabling customer-facing employees to effortlessly collect insights in their usual work environment. With convenient integrations for Slack and Microsoft Teams, your whole organization can stay informed about customer sentiments and opinions in real-time. Additionally, this accessibility fosters a culture of continuous improvement within your team.

What is Responsr?

Experience the fusion of cutting-edge AI technology with the most effective methodologies through an incredibly user-friendly online platform. Responsr offers a variety of pre-designed templates, comprehensive reports, and tailored customer interactions specifically for your sector, enabling you to start enhancing customer satisfaction instantly by setting up your profile. The platform automatically dispatches short surveys consisting of 2-3 questions at a pace that aligns with both your schedule and your customers' preferences. With its suite of services, Responsr empowers you to gather valuable feedback and take necessary actions accordingly. This innovative customer service system is designed to cater to the needs of your entire organization while allowing you to benchmark your performance against industry peers. It's an intelligent feedback mechanism that is accessible to enterprise-level companies, allowing you to commence your journey with ready-to-use dialogues and reports aimed at leveraging insights for improved customer satisfaction. Not only does Responsr simplify the process of obtaining feedback, but it also equips you with the tools needed to turn insights into actionable strategies.

Media

Media

Integrations Supported

Zapier
Zendesk
Bitium
Causal
Constant Contact Lead Gen & CRM
Flow XO
Microsoft Dynamics 365
Microsoft Teams
Rambox
RedCappi
Singer
Slack
Sourcetable
Sprout Social
Tray.ai
Trelica

Integrations Supported

Zapier
Zendesk
Axis LMS
Fortnox
Trustpilot
Upsales

API Availability

API Availability

Has API

Pricing Information

Subscription Model
Free Trial Offered?

Pricing Information

€50/month
Pricing per app.
Each app tailors to a certain industry and includes integrations, customer journey based survey, AI tools and templates.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

UserVoice

Date Founded

2008

Company Location

United States

Company Website

www.uservoice.com

Company Facts

Organization Name

Responsr

Date Founded

2021

Company Location

Sweden

Company Website

responsr.io/en/

Categories and Features

Crowdsourcing

Not specified

Customer Feedback

Not specified

Customer Service

Knowledge Base
Self Service Portal
Surveys & Feedback

Idea Management

Not specified

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)

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Popular Alternatives