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What is Ushur?

Intelligent Automation: The Comprehensive Solution Advanced conversational AI paired with seamless process automation workflows empowers businesses to grasp the needs of their customers and ascertain appropriate follow-up actions. Ushur is tailored for industries that require high levels of customer interaction, including financial services, logistics, and insurance. It effectively communicates with customers through various channels, such as email, applications, SMS, and more. By leveraging conversational AI and user-friendly automation processes, Ushur interprets customer inquiries and facilitates next steps. Our all-encompassing automation platform enhances time-to-value through features like a visual builder, robust data extraction capabilities, and integration with backend systems, such as Salesforce, ServiceNow, and even legacy technologies. Its user-friendly design promotes active engagement, making it a pioneering intelligent platform for process automation that comprehends both business and customer needs. Moreover, this innovative solution significantly streamlines operational efficiency and improves overall customer satisfaction.

What is SPLICE Dialog Suite?

SPLICE Software assists companies in developing compelling and efficient communication strategies that align effortlessly with their current operations. With its innovative, patent-pending Dialog Suiteâ„¢, SPLICE guarantees that all customer opt-ins are managed in a way that adheres to legal requirements. The automation of communication processes offered by SPLICE enhances operational efficiency across various scenarios, catering to both incoming and outgoing messages. Additionally, the effectiveness of high-quality communication is highlighted through our acclaimed analytics tools, allowing businesses to measure and understand the benefits clearly. By leveraging these resources, organizations can not only streamline their communication efforts but also drive greater engagement with their audience.

Media

Media

Integrations Supported

Salesforce
Jira Service Management
ServiceNow
Slack
SpiceX

Integrations Supported

Salesforce
Duck Creek Suite
EZLynx
Majesco
Sapiens P&C

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Annual contract based on monthly volume with initial setup cost based on number of use cases / workflows.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ushur

Date Founded

2014

Company Location

United States

Company Website

ushur.com

Company Facts

Organization Name

SPLICE Software

Date Founded

2006

Company Location

Canada

Company Website

www.splicesoftware.com

Categories and Features

Conversational AI

Code-free Development
Multi-Languages
Omni-Channel
Speech Recognition

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Consent Management Platforms

Additional Users / Permissions
Automatic Cookie-Blocking
CCPA Compliance
Cookie Crawling
Design/Branding Customization
GDPR Compliance
IAB Compliance
Reporting / Analytics
Responsive Design

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management

IVR

Call Center
Survey Management
Text to Speech
Voice Customization
Voice Mail

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Library
Supports Audio / Images / Video

Telephony

Contact Management
IVR / Voice Recognition
Inbound Reporting
Voice & Data Integration

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